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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.2

based on 415 reviews
85%
Recommend This Property

Ratings Breakdown

415reviews

  • 5 Stars
    239
  • 4 Stars
    102
  • 3 Stars
    30
  • 2 Stars
    26
  • 1 Stars
    18

none

By

March 29, 2017

Had a good visit. This is my third visit at this hotel.

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One of the best experience that I had with HIE!

By

March 27, 2017

I was nearly two months in this hotel and I think that would be long enough to spot any imperfections in the hotel. However, what I always saw was the receptiveness and kindness of staff and management to address our need! Despite a smaller size of the hotel relative to other HIE hotels that we had stayed, the quality of service has never been diminished though! I found the staff at front desk kind, very responsive and helpful addressing all our questions/issues that we had. They really deserve to the highest appreciation! People like, Erika, Jonathan, Heather, Mark and others helped us to experience a very pleasant stay on a daily basis!
The hotel location is very unique too, in a sense that you are nearby a big shopping plaza (walking distance) with the stores such as Wegman, Marshall, Burlington, Pier 1, and so on!
I would certainly recommend this hotel to everyone without a doubt!

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Hunt Vally - MD

By

March 24, 2017

club

This was an excellent facility and I will return here again when working in Baltimore.

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Quality Stay

By

March 22, 2017

platinumelite

Personable Staff and value for the services provided . Will stay here again

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Wonderful hotel with great rooms, service, parking and breakfast choices.

By

March 13, 2017

club

Very quiet, clean and modern hotel with wonderful front desk employees.

Posted byHotelStaff
March 16, 2017
Thank you for taking the time to share your experience with us. We certainly enjoyed having you visit and look forward to seeing you again.
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review

By

March 03, 2017

club

friendly staff and great breakfast spread. Good stay for business trips.

Posted byHotelStaff
March 09, 2017
We certainly enjoyed having you stay with us and look forward to your returning again sometime in the future. Thank you
Posted byHotelStaff
March 03, 2017
Thank you
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Great customer service

By

March 01, 2017

club

Front desk went above and beyond to make sure we were satisfied with our room. Room was clean and comfortable. Everything in excellent working order. Breakfast was very good with many choices.

Posted byHotelStaff
March 03, 2017
We enjoyed hearing from you and appreciate your comments. Thank you
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smoke smell

By

February 27, 2017

Room smelled like ciggeret smoke otherwise ok. I will plan to come again soon. Please supply more wash clothes.

Posted byHotelStaff
March 03, 2017
Thank for. We will make note of your request and remain attentive to any violations to our non smoking policy.
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Proximity to Timonium

By

February 27, 2017

Outside of the heavy traffic and close to good Restuarants.

Posted byHotelStaff
March 03, 2017
Thank you for sharing your comments with us.
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Overnight Stay while passing through

By

February 26, 2017

club

Solid HIE hotel.

.

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Fantastic hotel experience

By

February 22, 2017

Both the front desk clerk Heather and the manager Mark were superb! There was a problem when we first checked in as our reservation was made for a business suite which we did not reserve. Heather immediately corrected it with no argument or further problem resulting in a better room. Mark followed up every day to make sure our stay was smooth and we were satisfied. He also made sure the bill was right. The breakfast staff was very courteous and helpful....all in all ...five stars!!!

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Quick stop

By

February 20, 2017

club

Booked the hotel last minute with zero issues! The hotel was quiet and the staff at check in was friendly. Keep it going!

Posted byHotelStaff
February 22, 2017
Thanks for the motivation. We certainly enjoy having your visit with us.
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