 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property
Overall Experience 4.3
87%
Recommend This Property
|
business stay
Bygeorg163
August 09, 2016
Good hotel. Packed weekend for Indianapolis..................................................................
Great Service
Byearl57
August 05, 2016
I've been staying here while on business for more than 4 years now and the service has always been excellent. Recently I ran into a problem and saw the evening manager and asked if he could help me with a fax or scan. This was an urgent matter and had he not allowed me to perform this at the hotel it would have ended up in me going back to work and perhaps a 3 + hour turnaround. The staff is top notch and always treats customers with the highest degree of service. Thank you so much for helping me out in a time of need and I'll see you soon.
HIE Indy - Big Ten Baskteball Championships
Bydeam10
August 04, 2016
My wife and I were in town for the big ten championships 2016. Really enjoyed the hotel - easy access to downtown Indy. Met all of our needs - quiet - convenient - good breakfast. Would stay here again - no complaints.
Thank you
Great room - Poor Customer Service
ByBowling Mom 627
August 01, 2016
First of all, the rooms are great! Having two king beds in the room is rare and we thoroughly enjoyed it since we were there for over a week.
As for customer service, it is TERRIBLE. If you call, do not believe anything they tell you. If they tell you one thing on the phone, it will not be the same when you get there. The location is independently owned and if you complain about the service, you will be asked to leave (it happened to a member of our group we were traveling with).
dirty bathroom
ByCarrie1979
July 31, 2016
Our bathroom had hair on the shower wall and on the floor under the sink. When we took a shower the bathtub drain did not work well and we ended up with standing water while in there showering. The air conditioning is controlled by a thermostat so it kept kicking on and off during the night and was very loud.
bathroom
Bybogey12
July 27, 2016
the Jacuzzi tub was actually a free standing Jacuzzi and not just a bath tub with jets...that was a pleasant surprise.
the bed was very comfortable
the breakfast is ok but better than having to go out
the front desk attendant was quick and to the point...easy check in
there were hairs in the tub and sink and floor...not many but a few too many that I saw them more than once
something was splattered above the bed celing so that's what we had to look at when lying in bed.
less then 24 hrs
Byno needed
July 27, 2016
it was fine, I've said all the comments I need to say. I think putting in 50 characters is not necessary
Indy Stay
Bypapawill
July 26, 2016
We were in Indy to attend my Grandsons Bowling event. The venue was very close to the Holiday Inn Express and we were very impressed with the accessibility even though it was in a very congested area. The staff was very friendly and helpful right from when we entered the property.
Probably won't return
Byhelenkmp
July 15, 2016
The room had two beds, once blanket/sheet was pulled back on one, there were multiple brown flecks of some unknown substance. Fortunately there was a second bed I could use that appeared clean. The hair dryer in the bathroom had long black hairs hanging from it, so I declined to use it. the shower head was one of those that you could adjust the stream, but it was so clogged up only one choice worked.
Breakfast wasn't as good as at other Holiday Inn Express locations. The eggs were dried up. They ran out of plates and the attendant was too concerned with filling the jelly that she just ignored people's complaints. I stayed here once before with no issues, but was very turned off by this experience this time.
Great Stay
ByTaralt
July 14, 2016
We loved this hotel, pool was very nice, rooms were very clean and comfy, The breakfast was great.
We had an awesome stay and will stay again.
Great stay but 4.5 stars due to clogged sink and broken hairdryer
ByVball dad15
July 13, 2016
Location is great, its close to shopping, restaurants and right off the freeway. BIG rooms and 2 King bed, very hard to find in today's world. 4 pillows per bed, 2 firm and 2 soft, they are labeled. Easy free parking and free hot breakfast and wifi. Wifi is a bit slow but free! Very friendly staff. I couldn't give 5 stars because our sink was clogged from the start. We had a late check in so maintenance was gone for the day. so we had to use the tub for brushing our teeth and washing up before bed. It was fixed the next day. Also the hair dryer was not working correctly and never fixed. Other than that, it was a good value and great place to stay.
comfortable clean pillows and bed. spacious rooms
Byachalugo
July 08, 2016
was impressed with the room size and how spacious. worth what i paid. just a little disappointed the shower curtain started turning brown after a couple of days and was not replaced or cleaned.