 Guest Reviews
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96%
Recommend This Property
Overall Experience 4.7
96%
Recommend This Property
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A decent place to stay
ByChunkyLover69
May 22, 2022
It's a decent place to stay, but I am doing this because I thought I was filling out a survey for a potential reward and then 10 minutes into it, and after they had already taken all my personal information, it eventually led to requiring this review.
Friendly staff & cleanliness in hotel
BySStrupp
May 16, 2022
We have stayed at this IHG multiple times and we have always had great staff at the front desk. The hotel is very clean and conveniently located for our travel needs.
Another great stay in Kent
ByTKnipp
April 07, 2022
I really love this hotel because of the staff. EVERYONE is super friendly and helpful. This is now my second stay in the last year or so where I had to ask the manager for some help with issues that were not in any way the hotel's problem but wow, just incredibly helpful! Found me a room for the extra night that I needed. Thank you so much!
Fantastic Staff!
ByTKnipp
February 17, 2022
I stay at Holiday Inn Express all over the country and this quick stay in Kent was one of my best experiences ever. I flew into the area on a red eye flight and arrived in Kent around 10:00 AM with a busy day ahead of me. I called the front desk on the off chance I could get a really early check in on my reservation. The manager initially mentioned that the hotel was fully booked but that he would check for me. Shortly he found the only room that had been open from the night before, quickly switched me to that King Suite room, and cheerfully told me that he was looking forward to seeing me that morning! Really fantastic, welcoming, and friendly service! Of course the room was clean, the bed was great, and the hotel was amazingly quiet even with large groups of student / athletes staying on property. Looking forward to staying here again. Thank you!!
Great service
ByRalph
December 14, 2021
Soft beds, clean facilities, a good variety of breakfast options and very courteous staff.
Great stay, great location
Bymacd258
December 09, 2021
Have made multiple stays at this location. Appreciate seeing the staff as they have always been friendly and welcoming. Great IHG property!
Brief family visit
ByRickeyq
December 02, 2021
Arrived early from flight. Allowed to check in early. Excellent!! Room clean and beds fresh.
Always a good experience
ByJeannie
December 01, 2021
We make frequent visits to Kent to spend time with ailing family. We are grateful for this very clean, cozy hotel with spacious rooms that is still at a reasonable cost. The staff is pleasant and helpful! The location is great - right off the highway, we can park where our car is visible from the hotel room, and only 5 minutes from our family. Thank you!
Great stay!!!
Byalo113
November 26, 2021
Recently had a horrible stay at another local hotel......this stay was a 1000 times better!!!!
All was Great was able to meet with my crew in the am
ByDbour
November 05, 2021
Will have 7 techs staying for extended stays and all are Happy and I am there every week an treated very well and I am greeted as if I was a friend
Nice rooms and good service.
ByColeking24
October 31, 2021
I have gone here for vacation and anniversary stays. Breakfast is always a little above average, nice pool, nice beds, nice and clean rooms.
Thought I paid for more
ByBrittsapoet22
October 29, 2021
I got a large room for the jet tub. Only thing I enjoyed about our stay WAS the jet tub. The ceilings/floors are thin. I was on the first floor. We had a heavy footed person, who was up all night( until 6am above us,) along with blaring their TV. Was told at the front desk, they work for the Holiday Inn Company. Either no one mentioned it to them that next day/night, or the employee did not care. The breakfast was blah, (DO NOT EAT THE SAUSAGE BISCUITS.) On a Saturday, I had to travel to the third floor for ice. The bed was hard as a Rock! The comforter was a mess, all the stuffing was balled up at the bottom. The pool looked slimmy at the bottom as well, so I didn't try it!! Was not worth my money!