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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.3

based on 1379 reviews
88%
Recommend This Property

Ratings Breakdown

1379reviews

  • 5 Stars
    873
  • 4 Stars
    263
  • 3 Stars
    110
  • 2 Stars
    74
  • 1 Stars
    59

Dated

By

December 09, 2019

club

The place needs some freshening up it is becoming quite dated and run down. Overall an ok experience but not great.

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Love the room

By

December 08, 2019

club

Need to have shampoo in bottles that you can use when taken a bath. I don’t think she the shower and the bottles are to high.

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Good stay

By

December 08, 2019

I had a good stay. Got tub was broken which I was excited to use. Check in took forever. No room service available. My bathroom wasn't that clean and the toilet really needed scrubbed.

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Nice stay

By

December 07, 2019

platinumelite

Good
Location . Friendly staff . Good area close to everything.

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Clean quiet area

By

December 07, 2019

Clean hotel nice sized rooms an easy to relax has a nice bar attached to the hotel with friendly staff. The breakfast in the morning was good staff kept the area very clean an would bring you coffee

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Comfortable bed

By

December 07, 2019

club

Nice place to rest up for a tough day, quiet room was greatly appreciated

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Incredibly bad stay

By

December 05, 2019

club

I have stayed at this hotel several times over last year and have always had a good experience, until now.
Last stay was horrible. Put in a room on first floor way over by restaurant..have always been on upper floor in past. Huge stain at foot of bed, wentvto turn on lamp and it almost fell over dye to being broken. Went to get a shower, no bath towels. Went to front desk to get towels and lady at desk seemed out out that she had to get up to get me towels! After shower noticed clock was off by several hours, so reset it. Mattress felt like sleeping on bag of potatoes. Woke up next morning and looked at clock, said was time to get up. Jumped in shower and when I got out wife asked why I was up so early...clock had skipped ahead over an hour during the night. Left at 6am so no breakfast...doubt we will ever be back

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Excellent stay

By

December 04, 2019

Very nice stuff! When I checked out due to snow the shuttle was not running and the front desk made sure they arranged transportation and would not allowed me to pay for it. I would recommend this hotel

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Vacation stop over...

By

December 04, 2019

Glad we chose to fly in here and drive to Lake Placid. Excellent choice for my family to rest up and relax here before continuing our trip. Room was nice and accommodated the 5 of us easily with the 2 queen size bed and sleeper sofa. We plan to stop here for return trip home.

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Comfortable bed

By

December 03, 2019

The room was quiet even with floors above us. Very easy to fall asleep.

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Very Nice Place!

By

December 01, 2019

Really enjoyed this hotel. Grandkids used the pool...they love it. We all enjoyed the breakfast area. All the staff were friendly and helpful.

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Short stay

By

December 01, 2019

club

Room was clean and spacious. A short stay because of needing to catch a flight early the next morning.

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