 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property
Overall Experience 4.3
90%
Recommend This Property
|
The card key system was totally unreliable.
Byjoe 123456789
August 01, 2016
The card keys did not work from the start. Had them re-done. Still did not work. Had to stand in hall trying the cards each time for at least 5 minutes each time. To open the door was like winning a jackpot. Maid let me in repeatedly during the morning. Others let me in the side entrance door. The only other choice was to walk to the front of the hotel each time. The front desk staff could do nothing to help.
Nice Place
Bysean7326
July 16, 2016
Staff was very friendly and the place was clean. Internet was very spotty while i was there and i didn't receive my points which seems to be the normal with check in at the hotels.
Very Nice hotel
By???!
July 11, 2016
Enjoyed my stay, will come back again. Friendly staff and clean rooms
good experinece
ByBebong
June 26, 2016
comfort and able to rest during my stay. overall experience was satisfying and staff are helpful to my needs.
Best Hotel in the Area
ByTOMMYC24
June 25, 2016
Great hotel and an amazing staff. GM is very hands on and runs a tight ship.
Very comfortable and clean
Bysalashawn
June 21, 2016
The hotel was very comfortable and clean. The staff was super friendly and accommodated my requests. The beds were great! I also really like that the breakfast offered non traditional items such as, gluten-free muffins, turkey sausage and whole wheat English muffins.
Comfortable bed/Great Service/Very Relaxing
ByChickenRanch101
June 21, 2016
Enjoyed the new keureg coffee maker in the room, the separate dressing area from the shower room.
The room was very ample to bring my electric mobility scooter into.
The beds were very comfortable, including pillows.
The A/C was the most efficient unit I have experienced recently.
My only complaints are: 1) the chair in the room was very uncomfortable and old looking, 2) the breakfast time was to short, especially for a weekend.
Otherwise, this Hotel is a great value.
great staff
ByBroadway Cap
May 25, 2016
answered every question before we asked. freindly and professional at all times.
Great service
ByGuestM
May 25, 2016
Great service/staff. Clean. Spacious rooms. Had all I needed in the rooms. Pool/jacuzzi was a bit murky.
Cimputers aweful but nice room
ByGuru0006
May 14, 2016
The office center computers one was broken and other was literally from 1991. My phone was my advanced.
Friendly staff and rested comfortably.
ByBradley/Lisa
May 13, 2016
I stayed the night with my girlfriend and we were fully rested the following morning. Beds were very comfortable and in room spa was very relaxing and therapeutic. Would recommend this establishment to friends and family. Will be staying there again.
Weak technology
ByJBSurrey
May 05, 2016
Staff was great, especially Shaprice. Very friendly and helpful. The room itself was comfortable, reasonably quiet (given the nearby freeway) and clean. Unfortunately, the technology didn't work so well....
1. Only 1 of the 2 pass cards worked.
2. My room had been "updated" with a wireless AC control unit on the wall. However, it wasn't capable of simply turning the fan on for background white noise. A maintenance man had to come to switch the unit back to manual to allow this.
3. Horribly slow internet. Pages took between 1 and 5 minutes to load. (I was in unit 312.)
4. Operating the TV was nothing short of bizarre. First of all there was no on screen guide to show what was on. (A common problem in HE Expresses that I've stayed in.) And you couldn't just push 33 to get channel 33. You needed to push input, antenna, channel #, then channel up/down to get any picture. This required another visit from the front desk staff.
My suggestion would be for management to hire a "customer interface consultant" to make sure that a more user-friendly technology experience was available for their guests. (If interested, I could help to arrange this.)