Rated 4.4 out of 5 by 141
Rated 3.0 out of 5.0 by fosgate3 Good rooms but horrible breakfast
The room was very clean and we slept well after the dozen or so people who decided to have a class reunion party outside our room quieted down. I was perplexed by the fact that the front desk seemed a bit clueless about what was going on--especially considering how loud the third floor was at 10:30pm. The main issue we had with the hotel was the breakfast. The warm food choices consisted of grainy powered eggs, nasty turkey sausage, something that was supposed to be biscuits and gravy, and bacon. I spit the eggs out after trying them (not being over-dramatic here...they really were that bad). It was really, really bad.
Aside from the breakfast issue and the noise we encountered, our stay was pleasant. I would recommend that people call the hotel directly to book and not rely on the people online to know anything about the hotel. We wanted adjoining rooms and the person with whom we booked our hotel online said she would request adjoining rooms for us. When we got there, the guy at the front desk said they didn't have adjoining rooms. It seems to me that if you are going to sell a product or service, you should know about what you are selling regardless if you are doing it online or over the phone.
July 1, 2015
Rated 2.0 out of 5.0 by tolltaker could be better
toliet loose against floor tv remote didnt work smell in room smoke detector blinks white flash when your trying to sleep
July 1, 2015
Rated 5.0 out of 5.0 by DCandBC Malvern
Friendly staff, clean, comfortable rooms. Good breakfast. Rates were very affordable.
June 29, 2015
Rated 5.0 out of 5.0 by Indy Bill Just passing through
We were driving from Indiana to Texas and we like staying at HI Express. The Malvern location was perfect for us at the end of the day. Called from the road and had no problem getting a room.
It is a fairly new and very clean location. Having a Wal-Mart next door was a bonus. Staff was very friendly (my wife even had a cigaret with the desk clerk outside). The entire hotel was very clean and the room was excellent. No problems at all. Breakfast was standard fare but filled us up.
June 18, 2015
Rated 1.0 out of 5.0 by Adam512 Room was sub-par
Be careful with this hotel. I got charged $150 for having cats even though I don't have any! Thankfully it's on the credit card so I can open a dispute.
June 18, 2015
Rated 5.0 out of 5.0 by manof3boys Well located.
Mostly VERY good in all areas! Parking and access was very nice! Clean and friendly.
June 9, 2015
Rated 5.0 out of 5.0 by kc36 Great Service
Excellent Customer Service and Friendly Staff made my stay enjoyable.
June 6, 2015
Rated 5.0 out of 5.0 by cazm2009 good place to stay
I always feel safe and comfortable at these hotels.
May 31, 2015