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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4

based on 933 reviews
86%
Recommend This Property

Ratings Breakdown

933reviews

  • 5 Stars
    388
  • 4 Stars
    341
  • 3 Stars
    105
  • 2 Stars
    55
  • 1 Stars
    44

Comfortable bed and great room

By

October 19, 2017

club

We greatly enjoyed our stay at the Holiday Inn Express Frankfurt Airport and recommend it for stay. They have a good shuttle service to the airport for 5 Euros per person, per stay and it was dependable. The free buffet breakfast was very good and adequate, with a choice of gourmet coffees. The room was clean, up to date, and the bed was very comfortable. We were greeted with a free bottle of water in our room when we entered. Save some Euros, though, if you expect to eat at the bar, as they do not take credit cards. The hotel will accept credit cards for the payment of the room. The food is very good. All in all, a very comforting experience.

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Angenehmer Aufenthalt, freundliches Personals

By

October 18, 2017

Ich hatte einen angenehmen Aufenthalt in diesem Hotel während der Zeit zur Buchmesse, oktober 2017. Ich bekam ein grosses, helles Zimmer. Die Internetverbindung ist schnell und zuverlässig, was für meinen Job alas Journalist unerlässlich ist. Das Personal ist sher nett und immer hilfsberet.

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alles OK

By

October 17, 2017

war alles ok. kann nicht was anderes schreiben. vielleicht das Frühstück.....

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1 kurze Nacht

By

October 15, 2017

club

Kleines extrem schlechtes Bett... immer kurz vor dem rausfallen....1 Decke für 2..... völlig fertig und Müde unsere Reise angetreten, das war nicht der Plan!!!

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Sehr gutes Hotel mit großartigem Service

By

October 13, 2017

club

Zimmer sind neu renoviert. Schönes Bad und nettes Personal!

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Going the EXTRA MILE

By

October 11, 2017

This hotel has learned the most important customer service lesson; that is “Don’t ever say no. What I can do for you is…”. Why because of last minute changes had to book additional nights afterwards. Which caused me to have two reservations back to back. Meaning check in on the 1st reservation and then check out before checking in on the 2nd reservation. I had to be away on the day of check out and check in, due to a family issue. Sure, enough the front office staff handle it well. When I got back I had the same room (nothing was disturbed ). This is a direct reflection on the SENIOR staff members to subordinate staff. Yes I am a big proponent of customer service. This was FANTASTIC CUSTOMER SERVICE.

It could have gone easily SOUTH and could have come back to a strange room, luggage move, or worse yet NO ROOM, and luggage locked up somewhere.

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My Go to Hotel

By

October 11, 2017

Fantastic CUSTOMER service.

Rooms are A'OK

Breakfast A'OK

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Nice and comfortable

By

October 10, 2017

Great stay the hotel was clean and very convenient

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Bonne chambre

By

October 08, 2017

club

Bon rapport qualité prix
Personnel très accueillant

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Comfortable bed - reasonable service

By

October 05, 2017

club

Need to improve the quality of breakfast. Hotel worked in terms of an event I was attending in the evening however would not be my first choice location when visiting Frankfurt

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Ok for a night before a flight

By

October 04, 2017

I consider that the price paid was a little bit high considering that the hotel is rather old.
Nevertheless it's clean and ok to spend the night before a flight. Breakfast was good included in the room price and ok.

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Morgan's Review

By

October 02, 2017

I had an overall great stay. Friendly staff and quiet rooms.

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