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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.6

based on 839 reviews
94%
Recommend This Property

Ratings Breakdown

839reviews

  • 5 Stars
    609
  • 4 Stars
    145
  • 3 Stars
    45
  • 2 Stars
    27
  • 1 Stars
    13

Great location

By

October 16, 2017

club

Hotel was in a great location. Rooms very nice, clean, and large.
I would not recommend to business travelers if internet is a priority. Wi-Fi was very slow and dropped often. I did not connect to the wired service but there were connections in the room.

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Get a way to see Grandchildren

By

October 15, 2017

The staff was very Helpful, Both at check in and check out. The room was clean and comfortable. The free Breakfast was decent. it was nice to have free Transportation to and from the airport. Opryland and the Gaylord Palms where across the street. There is also restaurants with in walking distance by the Hotel. Although I didn't have time to use it, The Hotel has a nice Gym and Inside Pool. They also have snacks and soft drinks you can purchase by the front desk.

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Loved this

By

October 11, 2017

club

This was such a great hotel! Staff was very accommodating!

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Convenient hotel and lovely staff

By

October 11, 2017

club

Very pleased with our overall stay. Staff is extremely accommodating and the rooms are clean.

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First time in this area

By

October 09, 2017

I cannot say enough about the property and staff and management of this hotel. The manager was accommodating, and all staff members were friendly and thorough.

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Wonderful staff!

By

October 08, 2017

platinumelite

Appreciated the front desk staff! They were very helpful and accommodating. They also were amazing shuttle drivers!! There were a lot of us staying there and they were patient with us.

I was a bit disappointed in the cleanliness...bedskirt stuffed between mattress and box spring, towels unevenly displayed on rack, hair in the refrigerator and on the bedspread.

The breakfast employees were helpful! I loved how they put my favorite cinnamon rolls in a cute little box as I rushed onto the shuttle!!

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Friendly atmosphere and relaxing room

By

October 07, 2017

platinumelite

Our room was a nice size and very relaxing. Staff was very friendly and helpful when we asked for assistance. Nice large and clean pool. We definitely will stay in the future. Thanks

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NIce place to stay

By

October 06, 2017

This was a nice hotel and we enjoyed our stay. The front desk staff were very nice and helpful. Our room was clean and neat. Would recommend this hotel.

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Vacation

By

October 06, 2017

club

Super clean..comfy beds..terrific location..staff super friendly. Really quiet.

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Disapointed by front desk staff

By

October 06, 2017

club

I am an avid traveler and there is no excuse for treating people rudely for their own incompetence, as we were treated by the front desk.

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Lovely experience.

By

October 05, 2017

Thank you for a lovely stay. The airport/convention shuttle was efficient and timely. The staff, front desk, breakfast and housekeeping all were excellent!. My room was spotlessly clean and made up in a timely manner every day. The location in respect to the convention center was excellent, a short walk or a quick shuttle ride.
Altogether a very good experience. Thank you.

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Customer Service and Attention to Detail

By

October 03, 2017

Outstanding Breakfast area for being clean and fresh choices... Also the Front Desk was helpful with restaurant ideas and the Holiday Inn Shuttle was very helpful and always on time!!!

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