 Guest Reviews
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85%
Recommend This Property
Overall Experience 4.3
85%
Recommend This Property
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Clean, comfortable mediocre hotel
ByLorises
May 17, 2022
While clean and comfortable mattresses, this hotel needs an update both aesthetically, food quality and systems (old type keycards that demagnetize; TV is small and old, plus has no Channel Guide, can’t check out in room).
Charged $28.50 fee for a reward night
By28-dollars-down
May 13, 2022
I was charged a $25+tax fee on checkout unexpectedly. The person working behind the counter (Derek) looked into it and assured me that just like I was expecting there should be no charge for a reward night, and that this was an authorization only. Derek was incorrect because the charge went through a few days later.
I called and talked with Angel who assured me it was just like Derek said and that the manager would be in shortly, issue a refund, and give me a call. That was 28 hours ago and I don't see any refunds or phone calls.
Next stop: charge back with the credit card company.
For breakfast, the pancake machine was not working. No waffle maker.
Fantastic Stay
ByIrishScorpionDragon3
May 10, 2022
Graciously greeted upon approaching front desk
Recognized as a reward member
Expeditiously assigned a room
Upon arriving at assigned room, found door wide open and a bucket of dirty water sitting in doorway.
I shouted out to an employee down the hall vacuuming asking if it was ok. He came down remove the bucket and apologized, About 1/2 hour later someone knocked on the door, when I opened the door no one was there, i spoke out asking if something was needed. A female voice replied just checking to see if room was ready.
This time the pool water was comfortable.
Sleep/room comfortable.
Breakfast plentiful
Will recommend to others and stay again when in the area.
Comfortable Overnight
ByIrishScorpionDragon3
May 10, 2022
Graciously greeted upon approaching front desk
Recognized by clerk as a reward member
Expeditiously processed and assigned a room
This visit I found the pool water extremely cold
Room/sleep comfortable
Breakfast choices were excellent
Will recommend to others as well as stay again when in the area
Unsatisfactory
ByMarie_83
May 07, 2022
There was ants in the bathroom and an opened beer bottle in the fridge and the outlets were barely functioning
Comfortable, clean, Good Breakfast
ByJH1217
May 05, 2022
Friendly and attentive staff, breakfast had great variety, clean and comfortable room
Good for the price
Bykcal39
April 14, 2022
Clean and comfortable for the most part. Good choice.
Newington
ByNone
March 25, 2022
The staff was excellent and friendly the room was clean and quiet the breakfast was filling loved staying over here
new Management
Byidolikeihg
December 30, 2021
Over A past stay this is a nice improvement looks like it is true with new staff, the breakfast was good but needs some preparation improvements. the lady doing breakfast has only been there a week so i would think she will improve the quality of the breakfast. the cleanliness of the rooms has always been good even the corners behind the doors were clean of dust and grime. it is not with the keeping of HI express as to the room fixtures are very warn and very old.
Steadily Deteriorating
ByJ_DeLuca
December 12, 2021
Upon check in on 11/21/21, I was met by incredibly rude staff (3 people), fully engaged in a conversation amongst themselves, periodically looking over at me while they talked and laughed. I stood luggage in hand, waiting for them to finish talking so I could check in. This unfortunately has become the norm here.
I had just arrived from a business trip to CA and was here for the holiday to visit family for the week. I noticed the parking lot was empty, which led me to believe checking in slightly early would be honored. I understand policy, and that the request may not be honored. I politely asked if it would be possible to check in early, as I had just arrived in CT. Unfortunately, I had not even finished asking before she talked directly over me, stating “… we don’t allow early check in”. This was done in a firm, and matter of fact manner, which has become the norm for this property. The check in experience gives me the sense that I am bothering them, or that having to do this work is a hassle. She then pivoted and went on to do something else, so I sat there for an additional 50 minutes, checking me in at 3pm with no acknowledgment of my membership, or other dialogue. Expectations, as compared to most other properties was not met, and is why I booked my rooms elsewhere for today. If you can help it, go somewhere else, this place is steadily declining.
stay
Bysupper
December 08, 2021
great value and very comfortable the ladies at the front desk were very accompanied. They treated of grandkids with great respect...
Covid 19 still with us
ByPack Rat
November 30, 2021
Motel needs more staff. Those on Desk had to stay extra hours due to help not reporting as scheduled. Those that did report did an excellent job.