Your session will expire in 5 minutes, 0 seconds, due to inactivity. Stay Logged In
Create PIN
All fields are required
If you joined IHG® Rewards Club at a hotel, then you will need to create a 4-digit PIN in order to access your IHG® Rewards Club account.
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
The 4-digit numbers entered must match.
Forgot PIN?
All fields are required
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
Don't have an email address in your profile?

Contact your local IHG® Rewards Club Customer Care to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/updateemail.

Book Now
MoreFewer Options

* Required Field

** Best Available Rate Search does not include affiliation rates.

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.1

based on 311 reviews
84%
Recommend This Property

Ratings Breakdown

311reviews

  • 5 Stars
    171
  • 4 Stars
    63
  • 3 Stars
    39
  • 2 Stars
    19
  • 1 Stars
    19

Nice and convenient place to stay in Rochester

By

May 22, 2017

club

This hotel exceeded our expectations for our stay. The hotel was clean and the rooms and beds extremely comfortable.

Read More
Read Less

Rescued us from a bad stay

By

May 15, 2017

club

We had booked a room at a different hotel but upon check in found it to be extremely unclean, outdated and in disrepair. We scrambled to find a hotel that would better meet our needs and reasonable expectations. Thankfully, HIE had a room available that covered all our needs, we booked it and arrived 10 minutes later. We found the front desk staff courteous and check in was quick and easy. The room was so clean and fresh and the beds were very comfortable. We also liked the chaise and desk chair for additional seating. We appreciated the toiletries, a nice bonus would be shower gel, though the bar soap was fine. In addition to the convenience of the in room refrigerator and microwave, my husband loved having the Keurig and Kcups in the room. All the staff we encountered was courteous and pleasant to interact with. We would definitely choose HIE again we travel.

Read More
Read Less

Julia from room service is the best!

By

May 09, 2017

club

Please copy and paste what I wrote before on the other section.

Read More
Read Less

Comfortable room!

By

May 06, 2017

The bed and pillows were very comfortable and the free breakfast each day was great with several options.

Read More
Read Less

Great hotel

By

May 03, 2017

Rooms are clean, modern, and comfortable. Staff was pleasant. Continental breakfast was good

Read More
Read Less

Surprisingly good for the "price"

By

April 26, 2017

club

As the only hotel in the Rochester area that I could afford using my reward points, I was thinking the hotel would be older and more run down than most. I was pleasantly surprised with my room and the hotel overall. The beds were very comfortable and the room was clean. The only complaints I have were that there was nobody at the front desk when we checked in at night and in the morning when I had a question, and that the elevator smelled like pancake syrup (but hopefully they have take care of that by now).

Read More
Read Less

What a holiday inn express should be

By

April 21, 2017

Enjoyed our one night stay here, the staff were friendly and the hotel was clean. The little ones enjoyed the pool although it was chilly. Breakfast was the usual holiday inn express affair.

Read More
Read Less

Business Overnight

By

April 09, 2017

Great, brand new hotel. Easily accessible from 104. Would highly recommend!

Read More
Read Less

Great service

By

April 07, 2017

platinumelite

Had a decent experience here. Bathrooms could use some elbow grease in the cleaning department. Staff was very friendly, specifically, Alissa at the front desk (I think that's her name). Convenient location to Target, IHOP, and such. Not bad for a short stay.

Read More
Read Less

Profesional staff

By

April 05, 2017

Greated and treated very friendly by staff. Room was comfortable and clean. Good location for my job

Read More
Read Less

Great place to sleep

By

April 02, 2017

platinumelite

Nice clean hotel near restaurants with Starbucks across the street

Read More
Read Less

Beautiful in my time if sorrow

By

April 01, 2017

club

I stayed at the Hotel Inn in Rochester NY and it was a beautiful experience. The room had two queen size beds, a couch, a wall size TV, and so much more. My daughters loved it and I was amazed. It was definetly not what I expected for a hotel stay but I'm glade I choose this Holiday Inn.

Read More
Read Less