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Rated 4.0 out of 5 by 64 reviewers.
Rated 5.0 out of 5.0 by A Great Place to Stay I came to Rochester for medical treatment and had no idea where to go or how to get there. Hotel staff told me about eating, recreational opportunities, and the hospital transport service. They called for me to arrange the transportation and allowed me to leave my car in their parking lot. Very clean and neat hotel with wonderful staff. July 5, 2014
Rated 5.0 out of 5.0 by Wonderful place to stay Staff was excellent at this facility. Front desk staff was eager to please and the breakfast in the morning was very good. Everyone was friendly and had a smile to greet you. Highly reccomend. July 2, 2014
Rated 1.0 out of 5.0 by Never Again! Our stay was very disappointing. The room was very old style and had a musty smell. Each time we entered the room it was overwhelming. We asked for a room in a quiet part of the hotel and they put us near a side exit door which made the room shake each time it slammed closed. We tried to change rooms to another floor but the hotel was full. The roomed looked like it was last updated in the 60's and nothing had been renovated/refurbished since. The rugs, linens and bed sheets, etc... appeared worn out. We checked out early the next day and switched to another hotel in Rochester that was farther away but well worth it and was the same price! June 23, 2014
Rated 5.0 out of 5.0 by Great hotel Stayed at this hotel as needed to be close to Rochester General Hospital. It was perfect in so many ways. Convenient location, breakfast available, nearby stores and restaurants, clean, comfortable and quiet plus a great value. The staff was friendly and accommodating. What more could you ask for? We will definitely stay here again. Only minor thing was in room coffee not replaced for the second morning but I'm sure just an oversight and there was coffee in the breakfast area so no big deal. June 17, 2014
Rated 5.0 out of 5.0 by very clean and well lit up, the staff was helpful with directions Excellent choice for breakfast, the dining room is clean, well lit and not too crowded. Our room was spacious, quiet and comfortable although we had 2 days where the room was not serviced, bed not made up and no bath towels. We definately would recommend your hotel and we would definately return to it if we go to Rochester again. June 12, 2014
Rated 3.0 out of 5.0 by Holiday Inn Express The hotel is well located near the Rochester General Hospital and does give a room discount for people that are out patients of the hospital. The hotel should invest in new bedding a good nights sleep is important when traveling and that isn't possible with old worn out mattresses. Better quality restaurant in the area would be nice but not something the hotel can control June 12, 2014
Rated 5.0 out of 5.0 by clean, comfortable and good location This was a great hotel, great price and even better staff. They surely enjoy their jobs here. Very helpful with local info and directions. The only thing I wish this room had was a magnifying mirror on the wall in the bath room. The old eyes could use it for applying makeup etc... Breakfast was good, plenty of it too. Would stay here again. May 25, 2014
Rated 3.0 out of 5.0 by Nice, but.............. The hotel was clean and the staff were wonderful. The beds left something to be desired. My bed was one of the most uncomfortable I have had in a long time at Holiday Inns and Holiday Inn Expresses. The pillows were super soft and mushy and the mattress was old and needed changing. May 19, 2014
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