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Holiday Inn Express & Suites Saginaw

2501 Tittabawassee Road , Saginaw, Michigan 48604

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.5

based on 1240 reviews
92%
Recommend This Property

Ratings Breakdown

1240reviews

  • 5 Stars
    889
  • 4 Stars
    213
  • 3 Stars
    62
  • 2 Stars
    42
  • 1 Stars
    34

Great value

By

December 26, 2019

Close to shopping, highway access, comfortable bed, great water pressure, fast/reliable internet

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Heater Problems

By

December 22, 2019

We have stayed at this motel in the past with no problems at all. It is a very clean and comfortable motel, most of the time. This visit did not turn out good for us. Our assigned room 203 did not have heat. My wife adjusted the thermostat before we left for dinner. When we returned at midnight there was no heat. The room was freezing. We went to the front desk and the person said that he would report it to maintenance. We did ask him to put us in a different room. He was reluctant but did move us to room 211. In this room, the heater would not shut off and the fan ran all night giving my wife a sore throat. We went to the front desk that morning and asked them to check out the problem after we were out of the room around 1pm. When we returned (11:30pm) we noticed that there were no controls on the heater unit that they replaced (see pictures). Again, we went to the front desk and told them what we found. The young girl said that "the unit that they put in was the only unit that was available" I told her that that was unacceptable. I was not going to put my hand down in that unit to try to turn it on and off. They should know better. I told her to put us in a room where the heater was working properly. She finally did assign room 216 to us. The heater and a/c were working just fine in 216. Also, in 211, the shampoo bottle would not pump out any shampoo, but the bottle was full. The housekeeper gave us a new bottle. In 216, the hair conditioner bottle had the same problem. The housekeeping person gave us a new bottle. It's not the first time we have run into those large bottles not working properly.

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Great Stay

By

December 20, 2019

club

I travel for a living and was working in the Saginaw MI area.
This Hotel is Clean, Good Breakfast, Good Beds. Great Staff,
the Girl at the Front Desk (Taylor) was Amazing. She was Smart, Friendly, and very good at her job. This will be my stop anytime that I am in this area. It is good to find a place to rest and relax when you are out on the road. I highly recommend this hotel to all when visiting this area.

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Poor housekeeping

By

December 19, 2019

Housekeeping seemed bothered by requests for service. Supervisor did not come to room when requested and the front desk person seemed to hide in the room behind the desk to not deal with me.

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Very satisfied

By

December 15, 2019

club

Great hotel with great service. Would recommend this hotel and would stay again!

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Additional services

By

December 15, 2019

club

No onsite beverage options, would be nice to sit and have a drink at a bar or grab a bite to eat. Room service options would be a good addition, even if limited selection. All in all a great hotel experience for business. Not the best option for a family stay due to the lack of amenities. I understand as an Express there is limited amenities.

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Will not come back

By

December 11, 2019

club

Hello and good day,

I would not come back due to the fair experience we faced during our last stay.

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Most comfortable bed ever!

By

December 11, 2019

club

Best bed I've ever slept on! Great pool, hot tub and fitness center. Loved continental breakfast!

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Great stay

By

December 10, 2019

club

My wife and son and I stayed here and we had a great time. No complaints about the hotel from us. We will definitely be back if we are ever in Saginaw again.

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Snack bar and good service

By

December 10, 2019

club

Service we had was great from the lady who checked us in. The gentleman she was working with could've had a better attitude though.

And the snack options could have more variety.

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Birthday retreat

By

December 07, 2019

This was my second year visiting the hotel for my Birthday. I love having a room by the poolside. Everything was so relaxing. Going from my room to the pool was so easy. Being able to sit outside my room was nice and peaceful. The only thing I didn’t care for is the chairs in room. They were not comfortable and small. The patio chairs were the right size and comfortable. I wish I had a microwave in the room. I ordered food for dinner and It neede to be heated up . I use a walker it would have been a little struggle to walk down the hall to heat it up.

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Had a great visit

By

December 03, 2019

club

Staff was very friendly and helpful. Room was clean and very little noise from other room.

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