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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
99%
Recommend This Property

Overall Experience

4.9

based on 1282 reviews
99%
Recommend This Property

Ratings Breakdown

1282reviews

  • 5 Stars
    1220
  • 4 Stars
    49
  • 3 Stars
    5
  • 2 Stars
    5
  • 1 Stars
    3

Yearly Visit to Warren Ohio

By

May 20, 2019

Can not say enough about the wonderful staff. We were a party of 4. A 90 year old lady, her son and daughter in law and grandson with down syndrome. Add to that, we had local family members visit us during our stay. We borrowed chairs from the breakfast room, plates for take out food, cups for our guests...etc..etc... Every request we made was met with a friendly smile and excellent service. We checked in at 3pm on May 18th and checked out at 10am on May 20th, you know who you are. I wish I had taken names. Even passing employees in the halls, always met with a smile and "can I help you with anything?"
Front desk staff were amazing, we have never seen better. They had an answer and a solution to every one of the crazy requests we made. Breakfast is just perfect, the smell of cookies and fresh baking was awesome. Kudos to all of the staff that made that happen.
Housekeeping staff were equally responsible for our great stay. We did not require room cleaning during our stay, but at one point, we asked for extra bathroom cups, garbage bags and stuff... and her response was "just take it off my cart, I can go back and get more". I have done that job, growing up in Niagara Falls. I know how hard that job is. Dedicated and keen attention to detail. I don't think I left a big enough tip. Darn, next year I will leave triple.
Overall, I think that your hotel deserves the designation as the best in the country. Best service, very clear that they are all dedicated to providing your guests with the best customer experience, clean rooms, great facility (love the pool and adjacent patio) Hey !!! give everyone a raise. They deserve it. We will be back next year.

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