Rated 4.1 out of 5 by 60
Rated 5.0 out of 5.0 by Happy Girl88 Great place to stay
I was pleasantly surprised at this hotel. Everything about the hotel seemed clean and new. The grounds are set up near a nature walk with fitness stations, the hotel is easy to find and get to, and there is a pool, whirlpool, exercise room and business room. I think you will be very happy with your stay here. My only regret is that I called directly to book my room and ended up paying more than another person who came for the same event and booked through a booking website. I highly recommend this hotel.
July 7, 2014
Rated 5.0 out of 5.0 by The Mountain Holiday Inn Express - Webster N.Y.
This was the best experience ever in a hotel. The staff, the room, and the food was excellent. If you are looking for a great hotel in the Rochester area, this is the hotel.
July 7, 2014
Rated 4.0 out of 5.0 by mmdw MW
I called the guest service desk around 6:00 AM....it rang and rang...never answered. I stayed on the phone hoping for an answer for quite a while.
I called the hotel after arriving home for am item I believe
i accidentally left and they transferred me to another number where I had to leave a message. i have not heard back yet.
I am a member of the rewards club, yet when I checked in, they did not tell me so,nor was I able to confirm if we were going to get credit for the stay
Loved the shelving in the bathroom!
Non of the kids we were with would go into the pool because it looked like it was cloudy/dirty.
June 25, 2014
Rated 3.0 out of 5.0 by Richard1941 Less than I expected from a Holiday Inn Express
During check-in, I was not acknowledged as a IHG member. The blinds would not close all the way so I had to fasten them closed with one of the pant hangers. The refrigerator was not working. I informed the staff the next morning and both were repaired very quickly. The carpet needs replacing because it is badly stained. When I returned to my room Sunday evening, it had not been serviced, Trash cans were full, the bed had not been made and the dirty towels had not been replaced. I had one clean towel and washcloth for use that night. When I checked out the next morning and informed the clerk, her comment was "well did you call the front desk" Because of the late hour, I did not call.
June 24, 2014
Rated 5.0 out of 5.0 by Mike724 internet and comfort of bed
Internet access was great bed really comfortable.the staff was great on checkin and checkout
June 21, 2014
Rated 2.0 out of 5.0 by grenco77 Need a room for the night it's ok.
although a IHG member it was never mentioned. Shower was great. Bed not so great. A/C good.
June 19, 2014
Rated 5.0 out of 5.0 by petersoccer Holiday Inn Express® and Suites Rochester Webster
Very nice hotel, clean facility. Very accommodating.
June 19, 2014
Rated 4.0 out of 5.0 by Webster guest often Enjoyable
I have stayed at the Webster site many times over the past 4 years. I have never had a reason not to return. There are always going to be some bumps. Elevator down. Door access
not working ice machine down maybe a staff having a bad day but that is life and any issues or concerns have always been addressed on a timely manner ( back door took a while ).
I would and do recommend Webster HIXpress to anyone
That I know or hear of who is visiting the Rochester area.
One question I will ask nxt visit is if I can hold room service as sometimes I am in and out all day sand have to time it with room service. I do not need or have to be treated like royalty everyday
Webster Guest often
June 14, 2014