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Holiday Inn Express & Suites Willows

545 Humboldt Ave , Willows, California 95988

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 703 reviews
93%
Recommend This Property

Ratings Breakdown

703reviews

  • 5 Stars
    502
  • 4 Stars
    119
  • 3 Stars
    39
  • 2 Stars
    17
  • 1 Stars
    26

Property being renovated

By

December 04, 2019

club

The first impression was everything I would expect from Holiday Inn, but then I arrived to my 3rd floor to find construction materials laying around. The smoke detector in the room was chirping upon entering the room, surely housekeeping staff heard the noise. There was nowhere to place our second suitcase and the toilet stopped working the next morning. While the room was quiet and the bed comfortable, the other problems listed above really detracted from the entire experience.

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Good food , comfy bed

By

December 03, 2019

Good breakfast. Had gluten free options. Room was clean and comfy. Complex is under remodel right now so lots of unpainted walls.
Only issue is that my request for 1st floor wasnt met. I'm disabled and have a hard time walking. The room I was given on the 2nd floor was as far away from the elevator as possible. Also my service dog wasnt on the notes from when we checked in. Otherwise we had a good stay.

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Less expensive than the one next door

By

November 28, 2019

club

It’s mid-remodel, so it’s not clean. You can’t buy food with a card or do a room charge. Ridiculous.
Room was fine. Bed was great, good pillows. Good water pressure in the shower.
If you just need a place to sleep, it’s fine I guess. Not much to choose from in Willows, CA.
Might try BW next time, but if they offer me 2 free nights as an apology, I’d stay there again. It’s not like it was “gross” or “filthy”, I guess I just expect more from a hotel than “adequate”

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Decent hotel in Willows.

By

November 25, 2019

platinumelite

The hotel was nice. It's under going some remodeling, so a lot of things in the process of being upgraded.

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NOT a good experience.

By

November 18, 2019

club

The front desk staff at check in was friendly and prompt. The hot tub was frigid. The room had no remote control. The room's remodel was only partially finished. The property is EXTREMELY loud. The hall noise was completely unacceptable.

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Willows

By

November 18, 2019

club

Comfortable bed and room, very clean. Responsive staff, breakfast just ok, left hotel at 530 am usually breakfasts were not put out.

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Hotel of Constant Construction

By

November 13, 2019

club

This hotel has been in a state of remodeling for over a year. Hallway looks terrible, with construction materials piled up everywhere, no floor moldings a year after the carpet was replaced. Rooms stink of glue with visible handprints of wallboard dust all over the curtains.

On checkout, I was told that invoices are not printed for customers booking online. However, they were not emailed, providing no receipt for the stay. Completely unprofessional.

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Construction made the experience poor

By

November 11, 2019

club

No cookies was disapointing since that is what is expected. The bed was less hard and hurt my back.

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Great bed and jacuzzi!

By

November 10, 2019

club

Overall we had a pleasant stay. The only drawback was the construction going on at the time but in the light of reality it was to improve the facility
I would strongly recommend staying at this Holiday Inn Express.

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Fast and friendly

By

October 31, 2019

Great staff to help explain out and would recommend for quick stays. The beds were very comfortable and I was able to get what I needed.

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Unsat

By

October 31, 2019

Should be reimbursed for discomfort and lack of forthrightedness.

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Excellent service

By

October 30, 2019

Excellent staff, quality room amenities, superb bedding and sleep. Breakfast was incredible.

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