Rated 4.3 out of 5 by 146
Rated 3.0 out of 5.0 by SpringfieldSherry I've had better experiences
I had issues with the keys which were resolved, but it was inconvenient. The housekeeping staff 'checked me out' a day early, which meant having to get new keys. Again, inconvenient. I've stayed at this hotel before and things were good. I like the Wilmington area because it is convenient to many things I like to do, but there are other hotels in the area that I will try so that I can compare. This hotel is clean and safe, but the inconveniences regarding the keys were a hassle. Had I been traveling with children this would have been a real pain.
June 30, 2014
Rated 5.0 out of 5.0 by Whodunit Great Stay
I have stayed at this location in WIlmington quite a few times and I am always satisfied with my stays. The entire staff, including the housekeeping staff are always so nice and always speak to you in passing. Not many hotel staff do that. They start your day off right. The lady that runs the morning breakfast has been there for years and always greets you each morning and always has a smile on her face, Such a nice person. The rooms are always clean and comfortable and I stay here whenever I am in the area. I would recommend this location to anyone staying in or around Wilmington.
June 29, 2014
Rated 5.0 out of 5.0 by Roentgen Consistent Service and Quality Rooms
We return to this hotel annually while performing work activities in the area. The hotel staff is well trained, friendly, and pro-active in assisting guests. Rooms are well maintained, air conditioning and/or heating work well, and breakfast is available at times advertised. Based upon requirements that put me "on the road" 80% of the time, it is always a pleasure to return to this property.
June 25, 2014
Rated 5.0 out of 5.0 by Madiuch Clean - Quiet - good shower - what else?
Always very satisfied every time I stay at HIE - that is the hotel I look for whenever I travel away from home - cannot be beat. Just good, clean and comfortable - plus use of the Business Center and very nice fresh and good breakfast buffet.
June 25, 2014
Rated 5.0 out of 5.0 by Mike n Myra Excellent Service (only 1 suggestion)
The only suggestion I have would be to move the smoking areas away from the two entrances. We had to walk through smoke almost every time we entered or exited the motel.
June 24, 2014
Rated 2.0 out of 5.0 by Disappointed91 What's That Smell?
The first room smelled like the toilet overflowed and then mopped the floor with the water. I was upgraded to a suite, which was the appropriate action (kudos to the staff), but then the suite wasn't cleaned for two days, and when it was, it was done poorly. Clearly there is an issue with the cleaning staff. Unless this is the cheapest option, I would look elsewhere when staying in Wilmington.
June 22, 2014
Rated 5.0 out of 5.0 by ahite12 Air Conditioner noisy
The air conditioner fan would go on and off to maintain the temperature. If the fan would stay on all of the time the noise would be more constant and sleeping would be better.
June 20, 2014
Rated 4.0 out of 5.0 by Pagerbear Good value for the location and season
For the price point, I found the accommodations comfortable, quiet, well appointed, and a good value. Families on vacation would find it especially convenient, as it is just a few minutes drive to the beaches, but also close to lots of shopping and dining. I-40 and numerous regional tourist attractions are also quite convenient. The staff were always friendly and cheerful.
June 20, 2014