Front desk staff (Aimee) who checked me in and executive lounge staffs (I remember one of them is Winnie) are very friendly and professional although they are super busy working on multiple requests
from different guest.
Concierge staffs are very helpful to guide us and advise where to visit and what to do at point of interests. We booked their car to go to Jade Dragon snow mountain, to our surprise they are allow to go all the way up to the cable car pickup/drop off point. Save us time and hassle to queue for the shuttle if you take other means of transportation to that place.
Cafu is our drive and he is very good and knowledgeable to share with us stories during the journey. [Less]