 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property
Overall Experience 4.6
92%
Recommend This Property
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Guest Reviews
Hotel Indigo San Diego-Gaslamp Quarter
Outstanding guest/customer service
ByAdamv03
August 06, 2022
I stayed at the Hotel Indigo in the San Diego gas lamp district from Fri 7/29/22 - Mon 8/1/22 to meet up with some old friends for our birthday weekend and the staff there made this one of the best trips ever!
The manager Adrian was there at the front desk to greet us and made sure our check-in was smooth, quick and easy. After getting settled into our rooms, we went downstairs for some breakfast, we were quickly greeted and seated by Sergio and Owen. After taking our order, we talked to Sergio and let him know we in town for the weekend and he gave us some great recommendations as far as local attractions and restaurants in the area, all of his recommendations were fantastic. Owen was on point with his customer service as well. He made sure our drinks were refilled and quickly cleaned up and empty cups or plates that we were finished with on the table. I can’t stand sitting at a table after finishing a meal and no one takes away the dirty dishes so this was nice.
The next morning, after a long night out, we went downstairs and decided to have breakfast and some much needed Bloody Mary’s and sat at the bar this time. We were quickly greeted by Mark, he gave us some great customer service and he made one of the best Bloody Mary’s ever! Mark then recommend the So-Cal Benny for breakfast and it was delicious and went absolutely perfect with the Bloody’s.
Once again, the manager Adrian was there and made a point to come check up on us to see how our night went and to make sure we had everything we needed for our stay.
I’ve stayed in a lot of nice hotels before and sometimes never even seen or talked to a manager and have had some pretty bad customer service in the restaurant, but the hospitality provided by Adrian, Mark, Sergio and Owen was above and beyond in my opinion. They made everything more enjoyable.
As far as the hotel itself, the location couldn’t be any better! It’s only about a block away from Petco stadium and you can see the Padres game from the rooftop lounge. There’s so many other great attractions within walking distance or a quick train ride as well. The rooms were super clean and beds were very comfortable.
My overall opinion about the Hotel Indigo between the location, the comfort and outstanding quality guests service provided by the staff and management would have to be a 10 out of 10!
I’ll definitely be back to stay here on my next visit and highly recommend this hotel to my friends and family.
Great service; Expert staff
ByHBVisitor
August 05, 2022
Upon arrival Ivy gave me options for parking and guidance which was much appreciated. At check in my associate was knowledgeable about the room and activities happening in the city including the Padre games.
Great location and services
ByLissa44f
August 04, 2022
Had a lovely stay! The staff is wonderful and room is clean
Great stay & Location!!!
By
August 03, 2022
Great hotel, with nice rooftop bar, excellent location and very friendly, accommodating staff!
Good stay
ByPhxB
August 03, 2022
Wasn’t in my hotel room much since I was there for a wedding but convenient places to eat and grab amenities nearby if needed.
Great Stay, Pet Friendly
ByKaidF
July 31, 2022
Recently stayed at Hotel Indigo in the Gaslamp in San Diego. Overall stay was good, the hotel is very dog friendly. Our dog was able to go anywhere in the hotel no questions asked. He joined us for breakfast in the restaurant, he joined us for cocktails at the bar, he had an excellent vacation! The rooms are clean and comfortable. Hotel staff was excellent, though they were a bit short staffed. Would definitely stay here again.
Pleasant Stay
ByM Beee
July 30, 2022
Overall, we had a good experience staying at Hotel Indigo.
The property is located near many restaurants and bars, and a very short walk to Petco Park.
Beds were not the most comfortable, but the room was very nice.
The biggest negative is that after being told we could self-park for $40, we were literally forced to valet park for $55 or go park in some random unsecured parking lot in downtown San Diego. We felt completely duped!
Good location for business
ByEsskae
July 26, 2022
Great restaurants in walking distance and friendly staff
Outstanding Customer Service
ByBev2022
July 24, 2022
During my recent stay i experienced awesome customer service from the front desk to the eatery within the hotel. While having breakfast one morning I had requested an "iced" coffee. Not only did i receive the coffee that I had requested by I was provided with flavored syrup and the whip cream for the coffee as well. The staff was so accomodating. The woman that helped us out was Elaine T Dos Reis, she is your Food & Beverage Supervisor. This is the kind of employee that you want to have on staff... she was awesome and I really appreciated having had the pleasure of meeting her.
Bev MacBrien
Maid service
ByRichard
July 22, 2022
Again, maid service was terrible. They did not clean the room or provide new clean towels and glasses.
Just ok
BySM127
July 22, 2022
This hotel was nice i am sure when it was built but it is just feeling a bit dated and older now. Some things are not up to what I would expect, is it a 4 star full service hotel, ok great but then you need to have room service, sadly due to staffing they did not have it when we were there Sunday to Wednesday. I would have liked to see the room have a fridge and a microwave. Some things were a bit worn in the room and it was not as clean as I would like. Overall it was ok.
Comfortable bed, clean, and great view.
ByOdris27
July 21, 2022
The hotel was nice and clean. The restaurant was cozy, service was great, and the food was very good. The terrace was fantastic and had an amazing view. I used their gym, and their equipments were clean and modern.