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InterContinental Presidente Cozumel Resort Spa

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Hotel Reviews for InterContinental Presidente Cozumel Resort Spa
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property

Overall Experience

4.7

based on 456 reviews
96%
Recommend This Property

Ratings Breakdown

456reviews

  • 5 Stars
    374
  • 4 Stars
    62
  • 3 Stars
    10
  • 2 Stars
    5
  • 1 Stars
    5

Kids Club Never Open

By

06 December 2016

We stayed here for 6 nights in November. Upon arriving, the lobby was sparse and uninviting and we were not offered a welcome drink, despite the fact that we are Ambassador members. We were provided with an upgrade to a Reef room, which was very nice, but not the luxury we are accustomed to from staying at Intercontinental Hotels in Bali in Indonesia and Hua Hin and Ko Samui in Thailand. The Reef Rooms are brand new and walk out onto the beach so the view is amazing. The kids club was a serious disappointment. During our 6-day stay we went there 4 different times during their operating hours and the door was locked with no one inside. This was a disappointment compared to the vibrant kids club our son has experienced at other Intercontinental Resorts. We were celebrating our wedding anniversary and were hoping for a more luxury, high-end experience--especially at the price point of the room. During our stay we ended up meeting 2 other families with kids that made the stay enjoyable--otherwise, we were thinking of requesting a refund and leaving after staying 1 day. That is how disappointed we were with the resort. On the plus side, the snorkeling is great right around the resort and Scuba Doo (which is onsite at the resort) offered the best snorkeling trip I have ever been on in my life, in terms of what we saw (e.g. sea turtles) and the high level of expertise and professionalism they showed. Also, the resort has a fire pit that you can rent out for the evening for a fee. The kids all had fun roasting marshmallows over the fire pit after dark.

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otimo servico

By

06 December 2016

hotel incrivel, muito bom servico. Um dos melhores hoteis de praia do mundo

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Mejor experiencia

By

05 December 2016

club

El mejor hotel que he visitado hasta ahora! Todo tiene un nivel de perfección tan elevado que uno se siente ser un huésped VIP. Felicidades a todo el personal, los tres restaurantes son excelentes! Gracias por todo y nos vemos MUY pronto!

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Great Service

By

05 December 2016

platinumelite

We loved this place and can't wait to return. The staff was wonderful and very attentive.

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Intercontinental Cozumel

By

05 December 2016

platinumelite

This is a great place to stay and relax. Overall it is a great experience if you want to unwind and relax. Aside from housekeeping being inconsistent with providing amenities, this is a great place.

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Excellent vacation experience

By

05 December 2016

club

We had a wonderful stay recently at the Intercontinental Presidente Cozumel Resort and SPA over Thanksgiving. The staff was friendly and attentive, the ocean view suite was wonderful, and of course the pool, beach and ocean could not be better.

Would recommend the facility for a great getaway for anyone seeking to have a peaceful Caribbean vacation.

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Outstanding Bed

By

03 December 2016

Great hotel with comfortable bed. The snorkelling right off the beach is excellent. Food could be of a little better quality for an Intercontinental and price paid, but still quite good. Very good bar drinks. Nice comfortable beach lounge chairs and nice beach towels.
Not very large hotel grounds so no place to take a stroll thru, but very pretty.
A little distance from San Miguel but very inexpensive taxi to go and explore different restaurants.
Overall a great hotel

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great pools

By

02 December 2016

platinumelite

I really enjoyed the pools in the hotel.
Very nice!

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Wonderful

By

01 December 2016

A magical place. I'd recommend it wholeheartedly to anyone.

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vacation

By

29 November 2016

club

Great friendly staff everyone went out of their way to may sure we were happy. Can not sat enough about how good the buffet breakfast was, lots of choices and a great value. I especially enjoyed the juices of the day.
We are looking forward to returning and are presently trying to make plans to do just that.

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Great Thanksgiving week

By

28 November 2016

This was our 3rd stay at this property. The recent renovations (April 2016) made an enormous improvement. The dive shop was moved to the end of the property to expand the bar/restaurant and add canopy beds along the beach. Pool enlarged to an infinity edge. Rooms and lobby beautifully updated. Menus at each restaurant have changed, lower prices (so you don't have to leave the property for an affordable meal) but the food is dramatically better than our last visits. Every meal was delicious. We added a beachfront dinner on our last night for which the chef prepared a special 8 course menu with paired wine selections. Fabulous, perhaps the highlight of our week. There's a brand new gym with a nice selection of machines, free weights and exercise floor. Notably, the entire staff was very friendly and welcoming, much more so than we usually expect. You still have to flag down your waiter to get the check but other than that service resort-wide was impeccable. We only went into town once during the week. Outstanding property only a two hour flight from Dallas.

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Excelente opção para descanso

By

28 November 2016

Hotel oferece uma ótima infraestrutura e serviços para a familia e descanso. Poderia oferecer alguma atração adicional a noite.

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