 Guest Reviews
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96%
Recommend This Property
Overall Experience 4.8
96%
Recommend This Property
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Outstanding resort
Bydefr
18 November 2020
The resort is top notch. The staff is very friendly, professional and courteous. Goes for everyone - front desk, bartenders, beach attendants, restaurants servers. Just outstanding. A true gem in the IHG hotel line-up.
The nicest resort on the Island!
BySteveo
16 November 2020
I usually travel to Europe this time of year but because of the restrictions I decide to travel to Cozumel Mexico. The island itself is average but the resort is top notch. If you’re looking to stay at a very nice resort for a reasonable price this is the place to go. I believe that some of the best restaurants on the island are at this resort.
Paradise
ByChris and Diane
15 November 2020
Exceptional experience as always. We will continue with our yearly visit
Excellent time
ByNguyens
11 November 2020
This property is My family's go to vacation spot. We come to Cozumel several times a year just to stay in this property.
mediocre bed and limited menus
ByGeorge
10 November 2020
The food was not as good as in years past. Fruit was not very tasty. The menus and offerings were very limited and some of the better items from the past were not available.
Not what I expected
ByDwight
10 November 2020
I reserved and gave deposit for a reef ocean room. I never received any kind of correspondence that the room wouldn’t be available to me before I arrived and yet there was a week before my arrival and the hurricane that did some damage to the hotel.
It would have been nice to know ahead of time that you were going to downgrade my room.
Usually when you are going to disappoint a guest you don’t give them less you try to give them more. That was not the case here.
They gave me a lesser room and didn’t really care about it.
Falta de experiencia en el manejo de COVID y huracán
ByLuis
08 November 2020
Hubo mucha falta de experiencia en el manejo del COVID, hubo un buffet y no había protección en los alimentos, todo mundo pasaba a servirse sin cubrebocas, el mantenimiento del hotel muy deficiente
Beautiful property under construction
ByTravelBug37
07 November 2020
Overall great stay at el Presidente. The property is beautiful and has great local touches of architecture, including the beautiful entryway and open air lobby. Breakfast was excellent every morning, but dinner options weren’t anything special. Drinks were made well daily as well. Small beach in the middle of the property coupled with the hot tub and infinity pool made for enough water options. There is also another side of the property with a larger beach but it’s more for laying out than swimming, as it’s completely rocky and the waves can become quite treacherous (red flag warning during our entire stay). Also not entirely sure where to enter the water here besides a 15 foot entryway to the water amongst more dangerous rocks but it can probably be done with a kayak.
One of the main issues was access. The small elevators are far away at the end of the property so be ready for some moderate walking to get around the place. Also, much of the property is under construction. I’m a heavy sleeper so no huge issue for me but probably a hindrance for most, including my wife. The entire frontside beach (couldn’t fully see it) and much of the seaside and cabana rooms on the ground are closed off. I would think the beach access issues would be solved by having this massive space available but it was filled with construction vehicles and heavy duty trucks. The rooms also looked beautiful down there with probably ocean views but again, nobody could occupy them. I probably wouldn’t come back unless I knew those areas were all open, as that seems the primary draw to booking a coastal property at this cost. Hopefully there is a way to confirm that is open but felt a bit cheated paying what we did without those important areas that make or break most resorts.
Servicio excelente
ByAna María
05 November 2020
El personal súper amable, el hotel súper limpio y habitaciones muy bonitas
Love the snorkeling and fishes at hotel property
ByHDN San Diego
01 November 2020
Great hotel to see fishes, and amazing food at the restaurants. Totally recommend for children and families
Excelente
ByMhps
01 November 2020
O hotel é ótimo!! Funcionários educados, comida boa, limpeza bem feita. A praia é linda, cheia de peixes!!
Excellent honeymoon experience
ByLevi22
31 October 2020
By far the best option we could have taken for our honeymoon. Le Cap beach club was our favorite restaurant and hang out. We snorkeled by the sea walls and lounged around on the beach. 10/10 would recommend. I wish we were there right now.