 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property
Overall Experience 4.7
96%
Recommend This Property
|
Great service, average rooms
ByStillmanTwo
23 June 2017
I had read that in Conde Nast that this was one of the best hotels in the world, so I had high expectations. It was nice, but our pool-view king-bed room was nothing special. We also booked a second room for our adult kids and their room was the same. The shower was a little funky in a small space next to the toilet, and there was no tub. Maybe the writer of the article booked a suite or some other upgraded room. The staff, restaurants and grounds were excellent though.
Love this Resort! Best in Cozumel. Oasis!
ByTimB
22 June 2017
The best luxury experience on Cozumel. Wonderful staff. Wonderful facility. Wonderful food. Wonderful gym. Enjoy the great pool and beach area. Wood fired oven bistro on the beach is great. Rooms are updated and luxurious. Ask for Victor at the upscale Italian restaurant onsite. Close to downtown for shopping and fun if you want to wander offsite.
BUEN HOTEL
Bybuzo231
22 June 2017
solo recomedaria reservar el hotel con el desayuno incluido... pagar el desayuno en el hotel a mi parecer es muy caro. al fin solo es un desayuno.
la vista y todas las amenidades son excelentes. regresaría sin lugar a duda.
Vacation
BySam33
21 June 2017
I always dive with Scuba Du which is located at this hotel
Attentive staff and nice outdoor setting
Byrico
20 June 2017
Great hotel right on water. The staff are great and the food options satisfied our cravings. Check out took a little longer because of only two staffers and lengthy delay on guests settling their bills.
Fantastic honeymoon
Byoohkittycat
19 June 2017
Our travel agent arranged our stay at the Intercontinental Presidente for our honeymoon. We were delighted every day to wake up in paradise overlooking the ocean.
The staff was very personable and thoughtful, and really made our stay special. Lilia, who arranged our honeymoon package, was wonderful. She took care of every detail and was extremely conscientious about making sure our experience was flawless and memorable. Antonio and Jhonni from the concierge team arranged our transport and made us feel welcome even before we'd arrived.
We dove on six days with the in-house dive shop, Scuba Du. The team there was wonderful and took excellent care of us. From Julian, who arranged our dives and accommodated our requests, to dive masters Oswaldo, Ana, Manuel, who helped us feel comfortable on our dives, to Captain Luis and first mate Juan Carlos who made every day special and carefree, and Nancy, dive photographer extraordinaire. The whole team was incredible. and this is by far and away the best dive shop I've ever experienced.
I highly recommend this hotel and dive shop.
Paradise found!
ByDenali*
16 June 2017
Amazing location, minimalist architecture and design. Very nice music at restaurant and bars. Excellent high quality, delicious food at the restaurant and beach grill. Details are put into everything including when you use the laundry service. Every employee was super friendly. Very efficiently run hotel. Fantastic atmosphere, very chill and relaxing but upscale. I didn't even want to leave the hotel, the beach and pool were so perfect!
Family Vacation
ByFamVacay
13 June 2017
We spent 6 days for a family vacation (ages from 3-68), everyone had a great time. We appreciated the staff...very friendly and knowledgeable of the area.
Pool, beach area and cabanas were amazing. We enjoyed s'mores around the fire pit and snorkeling right outside our room.
Great Stay
ByJuan
12 June 2017
I had a great stay. Amazing location facilities, nice staff.
nice rooms
Bybabe
12 June 2017
rooms clean, food really good, the mattres was a little hard for me but my family was comfortable.
Great for scuba diving
ByWayne8686
12 June 2017
If you're a scuba diver, great place as you can dive right off shore to a small reef in front. Tanks are roughly $10 USD. Food is extremely overpriced. Quality was very poor, cost was very expensive. They have wonderful ice cream though. Pretty much an adult place...not much for kiddos unless they're scuba divers.
Relaxing Stay at El Presidente
BySunshine Marco
11 June 2017
We are members who enjoy a discounted rate for this exquisite hotel, which makes staying there a frequent event. I was nursing a torn meniscus ( knee) injury, so we stayed on the property for most of our 5-day stay. It is located at the end of a long entrance amid trees and vegetation inviting you to a very special place, "away from the maddening crowd". You are met with the traditional Mayan greeting, "Mah-lob-ki'in", at the curb by a staff member, who takes your luggage and escorts you to the front desk for check-in. It exemplifies the best in service in a quiet atmosphere that welcomes business, couples, AND family guests. It is the perfect location for wedding, party, or family reunion celebrations. The large outdoor TIKI restaurant, overlooking the ocean, is just one of several dining choices ( beach- bar and grill, Fine-dining restaurant, patio-dining or in-room service) that serves a popular buffet breakfast to appease any appetite. The recent renovation of the hotel is beautiful in style and function, including a larger, "infinity" pool on the beach. A revised menu includes just a few Mayan dishes with updated local gourmet choices and of course, a variety of pizzas, beef, chicken, fish and vegetarian choices to accommodate all palates. In addition to beach-front accommodations, there are rooms and suites overlooking a secluded adult-only pool. My favorite is the pool view with an enclosed patio/garden OUTDOOR SHOWER. (The shower head is very large.) The rooms are set in such a way that there is very little noise -- you never feel crowded for space. With the American dollar high in value against the Mexican peso, this is a propitious time to visit COZUMEL in fine style. You won't be disappointed.