 Guest Reviews
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88%
Recommend This Property
Overall Experience 4.4
88%
Recommend This Property
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The Staff made it all so perfect!
ByMike-M, Darlington
26 March 2020
My wife and I stayed here from the 5th - 14th March '20, and from the moment we walked into the Lobby I knew we were going to enjoy our stay. From the Doorman to all other members of staff we encountered during our stay, they were all so very helpful, friendly, and just simply amazing.
Our Suite was perfect and was always very well maintained.
The Club Lounge, just perfect in every way, and the Team were just sooooo very nice! At breakfast, Luis was at hand to anticipate the guest's needs, and in the evening there was Sophie and Zophia.
The service was always just so, be it at breakfast, high tea or evening cocktails.
It is both my wife's and I desire that we shall return again, hopefully in the not to distant future.
Many, many thanks.
Reservations poor
ByG.Woodward
24 March 2020
Had a poor experience with reservations directbat hotel.Was requesting a suite or interconnecting rooms as i was on route by train.I was calling from a Chinese mobile number.Gave information.Lady clearly didnt listen,didnt call me back when disconnected by her twice.Kept me on hold for ages and said hotel had no interconnecting room.
I asked her to recheck and said i was A Royal Ambassador....So...she said...Hmmm.Disconnected again..i called again and she said she had found an accessible room and another room but not upgraded.She was surly and rude.
Cut a long story short.
arrived at hotel
Hotel security in a suit sllowed wife and kids through while i was paying for taxi.
When i went to go in security in suit asked for my room key .I said ive just got out of a taxi with 8 bags with my family which he saw and now going to check in.
He asked for a copy of my reservation.
I didnt have it because of my aforementioned experience.
I said Im going to my family now I will check in at club.floor.Im a Royal ambassador and showed my app verification of status.
put his hand in front of me
Advised him not to be an idiot and not to touch me and walked past and in to lobby.
I asked why the hideous welcome inside and someone said it was because Oil company was staying and had extra security.
Following day was just concierge who were pleasant.
Checked in at lounge asking them to find suitable rooms.Club lounge staff friendly and helpful and bypassef reservations etc.
would stay again but would book direct with Club and not reservations
Comfortable bed and great location
ByLaggie
23 March 2020
We really liked the beds and the location. The staff everywhere were super helpful and friendly, and the breakfast was great.
Central location and friendly staff
ByMafs
20 March 2020
The hotel was brilliant in recognising a special birthday for my son, who was accompanying me. We had a great room overlooking Hyde Park and a lovely breakfast. The hotel is very well placed for the Tube, but also many of London's West End attractions. Within 10-20 minutes walk is Oxford Street, Picadilly Circus, Buckingham Place and Harrods.
Will be returning someday
ByDonnaMT
18 March 2020
Really had a nice time at the InternContinental. We had to cut our trip short due to the pandemic. The staff was extremely accommodating in all of our needs. We utilized roomservice and ate at two of the restaurants--food was delicious. The hotel's located in walking distance to tour pickups and public transportation, as well as several parks and Buckingham Palace. We will definitely be returning in the future to finish our vacation. Thank you for taking good care of us while visiting!!
Park Lane
ByAndyT
17 March 2020
Beautiful clean hotel - with very attentive and knowledgable staff.
clean rooms
bit pricey at the bar - but it is London
Hyde Park Corner
ByGeoff22
16 March 2020
Great location near Green and Hyde Park. A short walk to the West End.
I NEED UPGRADE AND ALSO COMPLIMENTARY BREAKFAST AS A SPARE ELITE AMBASSADO
ByKabiru Muhammad
15 March 2020
Extremely very good service...we need break fast for Ambassador spare ELITE
Fond another hotel....
Byjoemack
12 March 2020
Very disappointed with our stay. The service has deteriorated since our last visit.
Excellent service and Staff
ByBMistry
11 March 2020
Excellent hotel, the staff were very polite and the internal decoration of the hotel with the flowers was fabulous.
The breakfast was great.
Excellent
ByBallantine
11 March 2020
Well recommended - great staff, lovely rooms, very accessible.
friendly staff
BySaSal
10 March 2020
very good location and friendly staff. Charming Lounge newly renovated with perfect service.