Clean, friendly staff, and good value; I would recommend it in Tokyo[Less]
Perfect stay for my wife. We were greeted most professionally upon arrival. The bed and air condition in the room was perfect. All staff are friendly. We have the most wonderful sleep quality from[More] this hotel. The concierge was most helpful and pointed us to the most fitting place for our needs. The restaurant staff are working diligently at all times. The food was great. It will be great to see the bell desk extend to the ground floor or at least a greeter at the ground level to attend to luggage service instead of having the guest labor up to the 26th floor for service.[Less]
Excellent staff services and a beautiful hotel. The location is perfect for getting around Tokyo by subway or train. It's located at the Shinagawa Station.[Less]
Good choice in Tokyo
One of the best hotels in a practical location. Good service.[Less]
By Mr. RLBrooks
The concierge took our request for a van size car and was able to provide a car for us within 30 minutes. It was greatly appreciated since we had 3 people and 8 bags. Thank you for the effort.[Less]
Convenient location - english speaking staff
great place to stay - convenient to transportation and easy to get by with English, great selection of restaurants both in hotel and close by.[Less]
Excellent room and service you can find in Tokyo
I have been staying in this hotel for 50+ nights in 2015. Compared to other Tokyo hotels, this one has the best room size, view, and service.[Less]
Welcoming and enjoyable experience
From start to finish an example of how a great hotel should be run. The welcome from the front desk to the help of the concierge at the end made our first visit to Tokyo an enjoyable experience which[More] enhanced our visit to Japan.[Less]
Great Customer Expereince!
Absolutely great experience at this hotel. Our room was not ready upon check-in time and we were ushered into the club lounge while waiting. And then we got a free room upgrade to compensate for the[More] wait. And the room was in 17th floor, just below the club floor. The view was amazing!
The staff are very attentive. At the lobby, someone noticed that we were looking at the shuttle time table and we were given a printed handout.
Really liked the buffet selection as well. I'm partial to American style buffet breakfast, but was happy to see some Japanese foods as well.
Overall it's a great hotel. The room looks modern and very bright and the lobby itself looks amazing.[Less]