I have been staying in this hotel for 50+ nights in 2015. Compared to other Tokyo hotels, this one has the best room size, view, and service.[Less]
Welcoming and enjoyable experience
From start to finish an example of how a great hotel should be run. The welcome from the front desk to the help of the concierge at the end made our first visit to Tokyo an enjoyable experience which[More] enhanced our visit to Japan.[Less]
Great Customer Expereince!
Absolutely great experience at this hotel. Our room was not ready upon check-in time and we were ushered into the club lounge while waiting. And then we got a free room upgrade to compensate for the[More] wait. And the room was in 17th floor, just below the club floor. The view was amazing!
The staff are very attentive. At the lobby, someone noticed that we were looking at the shuttle time table and we were given a printed handout.
Really liked the buffet selection as well. I'm partial to American style buffet breakfast, but was happy to see some Japanese foods as well.
Overall it's a great hotel. The room looks modern and very bright and the lobby itself looks amazing.[Less]
Good choice in Tokyo
One of the best hotels in a practical location. Good service.[Less]
By Mr. RLBrooks
The concierge took our request for a van size car and was able to provide a car for us within 30 minutes. It was greatly appreciated since we had 3 people and 8 bags. Thank you for the effort.[Less]
Convenient location - english speaking staff
great place to stay - convenient to transportation and easy to get by with English, great selection of restaurants both in hotel and close by.[Less]
good view, nice staff, good food for breakfast, great access to the train[Less]
Best choice in Yokohama
the stay in InterContinental Yokohama Grand is always good, predictable, comfortable and best choice amongst high ranking hotels in town. The hotel is not the newest, but the rooms are spacious,[More] clean and comfortable. The restaurants are good and although breakfast is not cheap, it is good and has good variety of food. It's funny that I have reached platinum status with IHG, but I have no clue what it brings me :-)[Less]
Very nice staying
From the reception, they are lots of staff and trying to help.
My check-in process is little bit long but it was acceptable.
One thing I am sorry is there is no luggage delivery service to airport[More] on the day i leave. 2-day-ahead delivery service is available.
Breakfast menu is normal.
Overall Intercontinental Yokohama is good hotel. Especially staffs are excellent.[Less]