Great folks--enjoyable and talkable personel.
Clean and great location for our trip.
Enjoyed breakfast person, to talk to and to
have her take the time for us.[Less]
By Sally M.
The room was large and the bed very comfortable. The check in procedure was speedy and the front desk clerk was very friendly.[Less]
Holiday Inn Express in Victor, NY
The people were friendly, the room was clean and comfortable, the breakfast was good, and my entire stay was great. When I travel for business this is exactly what I need and expect. Holiday Inn[More] Express did not disappoint ! Thank you.[Less]
The place had a smooth and easy check in. The front desk person greeted me with a smile and acknowledged me as a SPIRA member. He offered me the welcome bag and me the PW for the internet connection.[More] When asked for a referral for restaurant he gave great recommendations for what I was looking for. He also offered if I needed a wake up call. Upon entering my room the temperature was perfect. The bathroom was clean and the shower was wonderful. The bed was comfy and cozy. I would defiantly recommend this Holiday Inn Express to friends and would come back myself.[Less]
Comfortable bed and adequate service
By tenor ringer
I checked in easily and my room was available to use immediately at 11;30 am.
I returned early evening after a business meeting and slept comfortably. I would have preferred the breakfast bar to[More] remain open for another hour or so on a Sunday morning, as it was one of the few days when I could have the opportunity to sleep in.[Less]
We were greeted by a friendly staff and there were several restaurants within walking distance of the hotel.[Less]
Overall great value
Great overall experience.Just a few things. Was very disappointed there was no social hour Thursday. Fitness center needs more than one treadmill and one elliptical. High demand for those. Also no[More] cups for the drinking fountain in fitness center. Maybe the fitness center is not checked and cleaned every day? Did not know I had to bring my own coffee for the room. But those were all minor things. All the staff were very friendly and helpful[Less]
Riverside location right across from University of Rochester
We chose this hotel because it was close to the University of Rochester. The location is beautiful right on the Genessee River with recreation trails leading down to the Erie Canal and a footbridge[More] over to the campus. It is very attractive and up-to-date and the breakfast choices were the most varied and generous I have ever seen. The pool and fitness rooms were great, and everything was extremely pleasant.[Less]
Room was not ready when we checked in
I stayed at this hotel two weekends in a row. The first weekend we got to the hotel at about 4:00. We had to wait for our room to be ready until about 5:15.
The second weekend I checked in at 5:30.[More] The front desk person checked to see if the room was ready. She was told that it was. When I got to the room there was still cleaning staff in the room.
Later we discovered that one of the bathrooms had no toilet paper and we had to call the front desk for it.[Less]