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Rated 4.1 out of 5 by 82 reviewers.
Rated 5.0 out of 5.0 by Brilliant Location We had an excellent time during our stay, the staff were really friendly and brilliant with the kids and the hotel is in the ideal location for exploring Helsinki City Centre. August 20, 2014
Rated 1.0 out of 5.0 by If your want to experince how not to run a hotel stay here The city center holiday inn Helsinki is in agreat location but that is where the posatives stop. Always inexperinced staff on the desk. You have a problem managment doesn't care. The rooms are stuffy, the beds hard. If your are in the executive rooms they leave you free chocolate, which is great except the leave in the hot space above the fridge, oh yummy liquid chocolate, so you put it in the fridge, house keeping comes in moves it back to hot space. you complain and get told the housekeeping manager insists it be put in the hot space... Apparently the customer is wrong. If they burn food the put it out for breakfast anyway, why waste any food to the trash when you can feed it to guests? I have stayed there several times for buiness raised concerns mutiple times and the place never changes so no here is my public warning do your self a favor pick any other helsinki hotel. August 13, 2014
Rated 5.0 out of 5.0 by Great location, great room, excellent breakfast. My third year staying at this property. I have enjoyed my stay each time and will stay at this location again on my next trip to Helsinki. I prefer the rooms on the back side of the property. August 8, 2014
Rated 1.0 out of 5.0 by mala experiencia ya he descrito los problemas de la estancia1)Al llegar a las 6:00 a.m nos dieron una habitación ya ocupada. 2) la temperatura en la habitación que nos dieron era insoportable de calor. Preguntamos en recepcion, y nos dijeron que "hacia mucho calor en la ciudad " y que no se podi­a hacer nada. Despues, descubrimos un ventilador en el armario...como hace 40 años habi­a en los hoteles 3)dejamos una de las 2 llaves de la habitacion dentro uno de los di­as, y desaparecio. Al preguntar en recepcion, dijeron que "se la habri­a llevado la limpiadora", sin darle mayor importancia 4) Al pedir hoja de reclamaciones, dijeron que no existi­a August 5, 2014
Rated 3.0 out of 5.0 by Inadequate Air Conditioning The inadequate air conditioning is still a problem with this property. Even with the thermostat turned to it's lowest setting, it was still warm in the room. The only solution was to use a fan. There is no way to open any windows for fresh air either. Also, there is very little difference in an executive room and regular room. August 5, 2014
Rated 3.0 out of 5.0 Location is Good, But value for money ofcourse -No complimentary water provided, do you want me to expect bring water from my home while check-in in hotel. -All 7 days breakfast Menu is same, I stayed there around 14 nights. But had same breakfast every morning. Also if some item finishes from buffet, they don not refill it so frequently. -Need to give laundary at reception. -nobody was present to help or take care for luggage etc. Overall- So many things to describe, but in one line. Just charging for location, not value for money at all. Better Hotels are available at cheaper price. July 31, 2014
Rated 4.0 out of 5.0 by Very good location Very good location just beside the main Helsinki train station, and just in front of the platform of Finnair bus heading for the airport. The room was clean. But it seems that Helsinki is launching a green program, i.e. the hotel will not provide tooth brush and paste unless you request. I brought my own amenities so I did not ask for help. July 28, 2014
Rated 2.0 out of 5.0 by Do not plan a reward night at THIS hotel! I booked a reward night stay at this hotel in July. Arriving at the front desk, they claimed that my reward night was not paid for. Right. Thankfully, i had a printout of the reward night booking. But even that did not convince the staff. When checking out, I had to wait 20min while the staff phoned and otherwise stared at their computer before finally acknowledging that I did indeed have a reward night...they made be believe anyway. When I checked my credit card statement the next week, I saw that the hotel still had charged me full rate for my reward night! So, I had to waste more time complaining and finally they acknowledged their error. The service is really appalling at this hotel! Other than that, the hotel bar was not open at 4pm on a Saturday evening!? Thankfully there are lots of cafes and restaurants close by. The only good thing about this hotel is its location close to the railway station. However, the station has a night club as well, so expect lots of drunk people screaming their head off during the weekend nights. I would not recommend this hotel unless you are desperate for being close to the station. I will certainly never set my foot there again. July 28, 2014
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