The hotel complies with brand standards, you get what is expected of the chain. The rooms are clean and are the general areas. We had a room on the 2nd floor (No Lift), it was very quiet, the shower
was good plenty of hot water.
As my mother is 82 I did ask for a ground floor on arrival, my fault I had not realized or appreciated that there was not a lift or I would of put the request in on booking. But all the down stairs room had been allocated so we had to struggle up the stairs with our cases, no help was offered.
Breakfast was a nightmare, the restaurant was so busy we could not get a table and had to sit in the lounge and eat from a coffee table. The pastries were hard and dry and we could not eat them. The hot food was fine, with plenty of top ups as things were being taken. One of the drinks machines was playing up and a member of staff was vainly trying to repair it, so there was only one hot drink machine working. There were 2 meeting room doors open and I think one of them might of been set up as an overflow dining area, but as there was no signs to say or staff to tell us we did not venture into the room.
The hotel is based on the outskirts and not near anything else except a service station. The restaurant in the evening also gets busy as there is no where else to go.
On arrival into our room it was like a fridge, the day was cold and wet as well, so to arrive into a cold room was not the best welcome. We contacted reception and the receptionist came up and put the heating on for us. It took about 30 minutes to warm up but was then fine.
Internet was fine and the TV was also adequate for our needs. Tea and Coffee in the room and if you run out reception are more than happy for you to pop down and restock. [Less]