My partner and I recently stayed at Crowne Plaza Surfers Paradise and were delighted with our stay. In particular we found every single member of staff that we encountered to be friendly and
Customer service is so important in the hotel industry and so often we find that this is the one thing that can lead to a disappointing experience. However the staff at Crowne Plaza Surfers Paradise were truly wonderful, everyone was positive, attentive and seemed genuinely happy to help. I don't recall the names of all the staff we dealt with but in particular I'd like to give a mention to the lady who was serving us drinks by the pool on Friday 2/11, the lady coordinating breakfast service on 2/11 & 3/11, and the gentlemen who hosted our Tapas and wine experience in Balthazar. But all of the staff were friendly, helpful, and a pleasure to talk to.
Finally I'd like to mention the food we ate in Balthazar on the evening of 2/11, the selection of dishes we chose were all fantastic, so credit to the kitchen crew on that evening.
Thank you to all the staff for making our brief stay so enjoyable. [Less]