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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.5

based on 884 reviews
94%
Recommend This Property

Ratings Breakdown

884reviews

  • 5 Stars
    580
  • 4 Stars
    225
  • 3 Stars
    37
  • 2 Stars
    29
  • 1 Stars
    13

Christmas Break Food Disaster

By

January 19, 2017

I don't tend to write reviews but the experience at this hotel requires me. Generally this hotel was great, the rooms , check in and staff where good. Unfortunately this was disastrously let down when we entered the Kings Suite which is where the groups staying for Christmas had there meals. The food for a 4 star hotel was poor, the chicken was dry, the beef was tough and still trying to work out what the Christmas dinner was. There didn't appear to be any plan to serving with the staff wandering round with food on tray wonder where to put it down. Over riding memory of this break was the terrible food.

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Great Hotel

By

January 17, 2017

The hotel has an aged exterior look but the interior has been recently renovated and has a great look. The staff and services on offer were outstanding and well worth a stay.

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Luxury, comfort and good facilities and location

By

January 14, 2017

platinumelite

Luxury, comfort and good facilities and location - friendly staff.

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Quick overnight stay in Chester

By

January 14, 2017

Glad to take a break from driving and stay over at Crowne Plaza in Chester. Such a warm welcome from Reception Staff. Friendly, efficient and professional.
Booked in for late dinner. Just what was needed. Food and staff were excellent. Thank you!
The large, comfortable bed provided a good night's sleep so we were very pleased.

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Great stay

By

January 13, 2017

It was lovely how the staff right from the outset smiled and made us feel very welcome. This continued throughout our stay. The staff always did that bit extra, whether it was to anticipate our request at Reception, or to make lovely coffees at the bar while we relaxed mid-morning.

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Chester

By

January 12, 2017

club

Very good as expected, a trip that achieved its objectives

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Crowned plaza Chester

By

January 11, 2017

club

Great hotel with excellent location, staff the restaurant, bar and communal areas excellent. Rooms looking a little outdated for a crowne plaza, a little updating and the hotel would be perfect

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Great service

By

January 10, 2017

platinumelite

Had great personal service for my stay, which is hard to find in such a large hotel. Also a great location for Chester

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Review of stay

By

January 09, 2017

club

This hotel is ideally situated for the city centre with easy access by road. Facilities are good, bar and restuarant area have a modern feel and breakfast was excellent. Staff very friendly. Executive room was good, slightly tired in places (rip in wallpaper) but very clean and tidy with good decor.

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Very welcoming hotel

By

January 09, 2017

club

Stayed here for a night in January to celebrate my mothers 80th. Booked two rooms which were opposite each other. Rooms were warm, clean and comfortable with bottled water in the each. When we arrived we were greeted by Kate who was extremely friendly and approachable. The rooms were just getting a check when we arrived so we went to the bar for a drink. . Breakfast is excellent, well stocked and fresh. Soya milk was no problem when requested. Wouldn't hesitate to stay here again. Ideally situated if you are exploring Chester/Cheshire/north wales.

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Very nice hotel,great location

By

January 07, 2017

We stop here around 2 or 3 times a year but always in between Christmas and New year. The hotel is very clean with friendly staff has plenty to offer and is ideally located. I would highly recommend staying here.

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Great Stay

By

January 05, 2017

club

This is a very nice comfortable hotel, which is central is Chester city.

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