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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.5

based on 929 reviews
94%
Recommend This Property

Ratings Breakdown

929reviews

  • 5 Stars
    613
  • 4 Stars
    233
  • 3 Stars
    39
  • 2 Stars
    29
  • 1 Stars
    15

Spring break

By

February 28, 2017

Good location for central Chester and comfortable facilities helped me have a relaxing break

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Excellent

By

February 28, 2017

club

Enjoyable stay at this hotel, close to shops, restaurants etc., Faultless hotel but my only niggle is the car park is very small and having to use the car park below was pretty expensive.
We made use of the Executive lounge, and that was a little small, not always seating available.
Overall, lovely hotel, staff and city. Well worth a visit.

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Excellent staff, polite, friendly and helpful.

By

February 27, 2017

club

The hotel was very clean inside and the staff all very attentive, polite and helpful. The room itself was quite tired and probably in need of a bit of decoration as was dark although very clean. The bathroom provided all toiletries required and again was very clean.

The approach to the hotel entrance was a bit disappointing as it is under a bridge but the lobby was inviting. The hotel reception staff were friendly, polite and helpful.

Breakfast was very good and again all staff very friendly.

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Good place to stay.

By

February 26, 2017

club

My experience with this hotel was good for business purposes and if you are a points chaser. Attitude of staff is excellent as well as overall amenities including food and dining if it is one of those damp and cold days where going out is not option. Chester is such a nice city that you have to go out.

However, I feel the rooms and common areas need a bit of updating. Also, the hotel does not fit in with the charm of the city.

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Great service

By

February 26, 2017

Excellent customer service
Super fast checkin and checkout

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Comfortable bed and great service

By

February 25, 2017

club

Enjoyable stay , Nice friendly staff, Comfortable bed , Great Breakfast and great service

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Excellent!

By

February 24, 2017

I was well looked after by friendly staff and, needing a hotel with very fast internet for my work, was delighted by the speed of the in-room WiFi. Nothing to fault at this hotel and I would recommend it highly.

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Excellent

By

February 22, 2017

Superb staff through out the hotel.

Excellent central location!

Just avoid pool on a Monday morning-'older' ladies only class!!

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Lovely anniversary

By

February 22, 2017

club

Fantastic night at the chester Crowne Plaza, room was clean and well equipped. Staff left is a complimentary gift and card for our anniversary! Lovely stay highly recommended

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Excellent hotel and staff

By

February 21, 2017

club

Fab room with lovely huge bed! Staff were wonderful and my massage and facial was amazing! Only downside was how expensive the in-hotel restaurant was but the food was nice.

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Great Weekend

By

February 21, 2017

club

Good position, clean and comfortable with outstanding staff. A great hotel to visit and enjoy Chester for the weekend. Good facilities and a good dining experience.

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Weekend break

By

February 21, 2017

Lovely short break in very nice hotel. Would consider visiting again in the future.

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