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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.5

based on 1311 reviews
89%
Recommend This Property

Ratings Breakdown

1311reviews

  • 5 Stars
    835
  • 4 Stars
    347
  • 3 Stars
    68
  • 2 Stars
    32
  • 1 Stars
    29

服务一流

By

July 24, 2017

club

工作人员十分好000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000

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IHG value for money

By

July 23, 2017

IHG hotels provide value for money worldwide. Normally the staff is well trained - even in China. However the Crowne Plaza in Guangzhou is below average.
1. Dissatisfacotry service (except at check in)
2. Serious renovation requirement for some crucial venues of the hotel needed, e.g. Breakfast restaurant

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品质很不错的酒店!

By

July 22, 2017

酒店品质、服务、整体都非常好!唯一感觉就是前台的工作人员更换频率很高!基本上半个月不去,就会更换一批!实话,皇冠假日的服务比洲际酒店强很多!看来以后多住皇冠假日、洲际选择住了!

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Good Hotel with Great Locations

By

July 22, 2017

club

Crowne Plaza City Centre is a wonderful place to stay . Its like home away from home.
Got a free upgrade to a Deluxe room. Breakfast is a huge variety. Fresh fruits are awesome.
The location is excellent with major business hubs within 20 mins of driving and good restaurants in 10 mins walking.
Every time I stay here and feel like coming back soon.
Thanks to the team for making my stay most comfortable.

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硬件OK

By

July 22, 2017

硬件OK。性价比较低,公司协议价出行,附近位置的花园酒店档次更高,差不多价格包含早餐。本酒店并不含早。离店前使用饮品券,被告知职员未上班。等到上班后,距离出发十五分钟,又被告知时间不够准备茶或咖啡,只能换取一听可乐。

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服务到位

By

July 21, 2017

club

服务很不错 环境很舒服 有疑问工作人员都会尽力帮忙解决好 餐厅味道适中 菜式多样不单调 服务一流
休闲设施齐全 休闲娱乐应有尽有

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前台服务一流,客房体验太差

By

July 20, 2017

platinumelite

1、前台客服态度和服务都非常到位,五星评价!
2、客房硬件设施和电梯间环境和五星级不匹配;
3、白金会员的欢迎水果居然是烂的,客人外出后偷偷的换掉并未留下只言片语,服务水平令人失望。

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服务热情,位置极佳!

By

July 19, 2017

club

到这家酒店主要是看中位置很好,对于第一次到广州的我来说去几个著名的景点交通很方便;入住时感到酒店服务人员都很热情,前台效率也很高,因为是会员还赠送了迎宾饮品,离开的时候礼宾服务也很周到。唯一的不足就是客房的装修和设施稍显老旧!

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床铺舒适,服务一流

By

July 17, 2017

club

打五分,说酒店服务人员态度好,客房干净,大堂办入住和咨询,有问必答,笑容满面,服务周到,细致,为客人着想。服务员的服务态度很好,酒店的环境也很优美。

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再来

By

July 17, 2017

员工热情。
男的帅气女的漂亮。
遇到小朋友,酒店还送了继续。
辨认出会员,给升级了。
健身房很舒服。
房间干净。

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酒店更换好多新员工

By

July 15, 2017

新员工的培训尤为重要,感觉很多方面还是生疏的,无论是前台接待还是早餐服务,与老员工有差距的,有的老员工可以直接叫出我的姓名,原来的老员工优异服务让人怀念。

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ビジネス、旅行、どちらにもOK

By

July 14, 2017

club

ホテルの周りには、日本食レストランやショッピングセンター等が多くあり不自由はありません。
空港からも1時間、市内や広州近郊への移動にも便利です。
ホテルは、清潔感がありスタッフの対応も良いです。
日本語でのカウンター対応はありません。
広州への出張の際は次回も利用したいと思います。

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