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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.5

based on 1959 reviews
90%
Recommend This Property

Ratings Breakdown

1959reviews

  • 5 Stars
    1295
  • 4 Stars
    488
  • 3 Stars
    97
  • 2 Stars
    40
  • 1 Stars
    39

Third Stay Here

By

October 13, 2018

I have chosen to stay here again as my previous stays were pleasant.
There used to be an all day shuttle (independent - Line 2a) from the airport, but this has only recently been discontinued, and the hotel is now providing its own shuttle service, but that is only for limited hours of the day - so we missed it (with a family of 4 with luggage, was difficult to find a suitable sized taxi from the airport). But now I am aware, I will organise better transport for next time. Fortunately, thanks to a couple of excellent staff, the hotel organised a maxi taxi (minivan) to bring us with our extra luggage back to the airport on time and at a fair price.
I have always chosen the Club Rooms - this time more so for my young family - being picky eaters and being here on business and shopping, finding a suitable restaurant for the children at the end of the day was an extra walk that they would have found difficult, so the Club Lounge snacks and drinks from 5:30 to 7:30 was ideal to relax and reload. The food was very mixed - mainly canapes but with some hot food (mixed Western and Asian) which provided for all of us - was frequently topped up as it was being consumed so it was always fresh.
Due to my 7 night stay overlapping with the start of the Golden Week, the Club Lounge was moved to the Lobby Lounge (Commons Bar) - this was a bit awkward due to the style of seating awkward for eating and the access to drinks was a bit more time consuming (either ordering it and going to the bar to request it - some of the staff did not understand the request for particular drinks and coffee took some time to appear) - the Club Lounge method of semi-self serve was faster and easier, so please, next time, keep it in the Club Lounge room.
As always, there are a couple of staff that go out of their way to help us out (so be nice to the staff - they will respond in kind) - not all can understand English clearly, but we don't expect that from all staff - there was always someone that could be called. Any little issues that popped up were quickly sorted with a smile.
Overall, still very happy with this hotel (centrally located in GZ) - only thing I miss is the all hours bus/shuttle - if the hotel knows of arrivals at particular times, maybe the operating hours could be extended?

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