Your session will expire in 5 minutes, 0 seconds, due to inactivity. Stay Logged In
Create PIN
All fields are required
If you joined IHG® Rewards Club at a hotel, then you will need to create a 4-digit PIN in order to access your IHG® Rewards Club account.
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
The 4-digit numbers entered must match.
Forgot PIN?
All fields are required
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
Don't have an email address in your profile?

Contact your local IHG® Rewards Club Customer Care to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/updateemail.

Book Now
More Fewer Options

* Required Field

Best Available Rate Search does not include affiliation rates.

MANAGE A RESERVATION
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

MANAGE A RESERVATION
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
98%
Recommend This Property

Overall Experience

4.7

based on 723 reviews
98%
Recommend This Property

Ratings Breakdown

723reviews

  • 5 Stars
    595
  • 4 Stars
    93
  • 3 Stars
    20
  • 2 Stars
    8
  • 1 Stars
    7

Romantic getaway?

By

June 27, 2017

I'm disappointed. I planned a long weekend getaway for my husband and I and selected this hotel based on the incredible photos, it looked so peaceful and romantic.
The room was ok, the bathroom is so incredibly small that you cannot have two people in there at one time you can barely close the door it's so close to the toilet!
I was excited that milk and cookies were delivered to the rooms at night because my husband loves his cookies and I thought it would be a nice added surprise, nope never happened.
We paid to have breakfast included, I was under the assumption that it was a sit down style, no not the case. A buffet with limited options and the greasiest bacon I've ever seen, it was disgusting! We were supposed to have been given coupons for our breakfast but never received them and our waitress was extremely rude about it.
There seemed to have been a soccer tournament while we were there so the noise of kids running around and screaming didn't help what I thought would be a relaxing get away.
It wasn't the worst experience ever, but it wasn't what I planned especially for the money we spent. I honestly don't think I'd book here again.

Read More
Read Less

Hotel

By

June 27, 2017

club

Clean, comfy and relaxing. Pool open 24!hours was a bonus and room service was excellent.

Read More
Read Less

Business Trip

By

June 26, 2017

club

Stayed at the Crowne Plaza for a 3 day seminar for work. Hotel accommodations were great!

Read More
Read Less

Classy and dignified

By

June 21, 2017

The mattresses were very firm and uncomfortable for my liking and the bathroom seemed very crowded/small and I really expected there would be Jacuzzi tubs for relaxation

Read More
Read Less

Comfortable bed and quiet atmosphere.

By

June 21, 2017

club

Bed was great. Variety of pillows of different firmness. Staff were friendly and helpful. Nice 'relaxation/aromatherapy' kit on bed upon arrival. Overall, no complaints.

Read More
Read Less

Great service

By

June 21, 2017

club

The Crown Plaza Hotel in Lansing is an excellent facility.

Read More
Read Less

Staff

By

June 20, 2017

Great staff always treated and asked if they could help me with anything. Always a friendly hi and smile when they walked by

Read More
Read Less

Confortable bed and great service

By

June 20, 2017

club

No problems. Everything went very well. I would definitely come back. I like the name of the hotel. It sounds ritzy without being over priced.

Read More
Read Less

Disappointed

By

June 20, 2017

Disappointed in my stay. Not the usual quality stay I've come to expect from a Crowne Plaza Hotel.

Read More
Read Less

Renovation and Deep Cleaning Needed

By

June 19, 2017

We decided to take the kids to Lansing for a Lugnuts game. This hotel was the one we decided on because of its proximity to Cooley Field (Less than 10 minutes away).

The hotel is older and in need of renovations. The pool area is beyond filthy. Walking on the pool deck was like walking through sludge. I pulled at least 4 plastic cups out of the pool. When I complained to the front desk, they sent someone with a mop to move the sludge around and not really clean it.

They do have an indoor half-court basketball court and game room that the kids enjoyed. There is a sign proudly displayed in the lobby area showing for a Starbucks on site. There isn't one. They only brew Starbucks brand coffee and sell it to you above Starbucks prices.

The rooms were average at best. The pillows and bed were not comfy.

Read More
Read Less

Ideal location for business and comfort

By

June 19, 2017

club

Always enjoy staying here. Very comfortable, spacious and accommodating. Restaurant is great!

Read More
Read Less

Very friendly staffing.

By

June 17, 2017

From the van driver to the front desk and even the room servant, everyone was Very friendly., Almost overly friendly.

Read More
Read Less