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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
98%
Recommend This Property

Overall Experience

4.7

based on 720 reviews
98%
Recommend This Property

Ratings Breakdown

720reviews

  • 5 Stars
    593
  • 4 Stars
    93
  • 3 Stars
    20
  • 2 Stars
    7
  • 1 Stars
    7

Classy and dignified

By

June 21, 2017

The mattresses were very firm and uncomfortable for my liking and the bathroom seemed very crowded/small and I really expected there would be Jacuzzi tubs for relaxation

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Comfortable bed and quiet atmosphere.

By

June 21, 2017

club

Bed was great. Variety of pillows of different firmness. Staff were friendly and helpful. Nice 'relaxation/aromatherapy' kit on bed upon arrival. Overall, no complaints.

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Great service

By

June 21, 2017

club

The Crown Plaza Hotel in Lansing is an excellent facility.

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Staff

By

June 20, 2017

Great staff always treated and asked if they could help me with anything. Always a friendly hi and smile when they walked by

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Confortable bed and great service

By

June 20, 2017

club

No problems. Everything went very well. I would definitely come back. I like the name of the hotel. It sounds ritzy without being over priced.

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Disappointed

By

June 20, 2017

Disappointed in my stay. Not the usual quality stay I've come to expect from a Crowne Plaza Hotel.

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Renovation and Deep Cleaning Needed

By

June 19, 2017

We decided to take the kids to Lansing for a Lugnuts game. This hotel was the one we decided on because of its proximity to Cooley Field (Less than 10 minutes away).

The hotel is older and in need of renovations. The pool area is beyond filthy. Walking on the pool deck was like walking through sludge. I pulled at least 4 plastic cups out of the pool. When I complained to the front desk, they sent someone with a mop to move the sludge around and not really clean it.

They do have an indoor half-court basketball court and game room that the kids enjoyed. There is a sign proudly displayed in the lobby area showing for a Starbucks on site. There isn't one. They only brew Starbucks brand coffee and sell it to you above Starbucks prices.

The rooms were average at best. The pillows and bed were not comfy.

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Ideal location for business and comfort

By

June 19, 2017

club

Always enjoy staying here. Very comfortable, spacious and accommodating. Restaurant is great!

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Very friendly staffing.

By

June 17, 2017

From the van driver to the front desk and even the room servant, everyone was Very friendly., Almost overly friendly.

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Excellent ADA accommodations

By

June 17, 2017

The handicap accessible rooms are among the best I've experienced.

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Great Staff Confortable Bed

By

June 15, 2017

club

Great Staff! Freindly and helpfully. Rooms are very clean and very comfortable Bed.

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Nice Stay

By

June 14, 2017

We had a good time. The hotel is located conveniently to convenience and dining. We were also conveniently located near the event we were attending.

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