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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.4

based on 985 reviews
90%
Recommend This Property

Ratings Breakdown

985reviews

  • 5 Stars
    614
  • 4 Stars
    243
  • 3 Stars
    69
  • 2 Stars
    39
  • 1 Stars
    20

Noisy re-furb

By

May 28, 2017

Refurb work started eary and continued into early evening. Difficult to work and concentrate...

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Not Very Good

By

May 27, 2017

Its been a while since ive stayed in this hotel - always tried to avoid it as I found it overpriced, outdated and generally not very good value or in line with what I expect from many other Crowne Plaza hotels.

Yes the hotel is going renovations (not before time) but they are doing it with no consideration for the guests. The smell of paint was overpowering in most of the hotel from the minute I walked in, but I was more annoying by drilling and hammering in the room above mine from 8am on the dot - surely the hotel on a quiet evening could put guests in rooms away from the drilling, particularly if people are not checking out early.

I felt the youngish male receptionist was trying to be awkward with me. I asked where the club lounge was - "its closed" - isnt there any ability to get club lounge benefits "no" - can I have an upgrade as a platinum member "no" (even though I knew the hotel was half empty on a thursday night and plenty of upgrade rooms were on the website) asked for a newspaper to be delivered - didnt get it. No recognition of IHG rewards membership at all

The room itself was ok - the bed was pretty good but other aspects brought it down to my ok rating. The shower was pathetic, ive caught more water outside in a rain shower than I have from this shower. The choice of tv channels wasnt up to much either and well below the volume usually available in IHG hotels

The location is pretty good at ten mins walk along a straight road from railway station and city centre shops, but when back in the area the other negative points will make me go elsewhere, probably to the express down the road which I consider to be much better value than this hotel and with much nicer staff

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Not great

By

May 25, 2017

The toe nail in the bathroom was that of the last occupant

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Musky smell and overall an outdated hotel

By

May 23, 2017

I felt as though I was staying at the hotel in home alone 2, if it hadn't been renovated or properly maintained for 25 years.

Could be a great hotel. The lobby/bar area were fantastic but once you exit the lift (at least on my floor), the problem starts. The musky smell from the carpets was issue number 1. It just didn't feel like a 'Crowne Plaza' hotel. The rooms and overall decor need updating asap. The food from the room service was served quickly but tasted bland and tasteless.

Could be a great hotel, it just needs a good renovation.

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great service

By

May 23, 2017

club

Pleasant, polite staff and excellent food. Comfortable beds and the aromatherapy pack was a surprise. The supply of bottled water was appreciated.

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Shocking customer service

By

May 22, 2017

platinumelite

Many issues with my stays here ranging from room changes every time due to power issues or no air con to having no room available on arrival. The customer service is non existant. I have no want to stay here again.

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Great place to stay

By

May 22, 2017

A wonderful hotel. Sad I'm unlikely to be in Leeds again any time soon! But will look out for other Crowne Plaza hotels

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breakfast dreadful

By

May 21, 2017

Breakfast really greasy, no offer of a second cup of coffee. There's no friendly or welcome feeling. Tried booking a treatment but they don't start until midday but the room was really nice, beds comfortable, air con , nice toiletries and clean .

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As expected

By

May 21, 2017

A to be expected crowne plaza but disappointingly expensive because a trade show was in town.

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Nice hotel with pleasant staff

By

May 20, 2017

platinumelite

Great reception staff, clean pleasant rooms, late bar. All in all, everything you would expect from a top hotel.

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Lost Ladies Jacket

By

May 17, 2017

I am just a little disappointed that I have had to contact the Crown Plaza 3 times now to ask if my wifes navy blue jacket has been found, todate nobody has had the coutesy in letting me know if the jacket was found!

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Refurbished room.

By

May 16, 2017

Was allocated one of the newly refurbished rooms on arrival and thought we were being treated. The room was well laid out, decor was nice and first impressions were positive. There was a slight smell of paint but we soon got used to that. All was going well till we started getting ready to go out. The shower is useless. The flow was so poor you literally had to run round underneath it to get wet, well if the bath was big enough! The bed is also small, but was comfy and we had a good sleep.

The bathroom really spoiled the stay for us, not what I'm used to in a Crowne Plaza.

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