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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.3

based on 751 reviews
90%
Recommend This Property

Ratings Breakdown

751reviews

  • 5 Stars
    440
  • 4 Stars
    193
  • 3 Stars
    58
  • 2 Stars
    36
  • 1 Stars
    24

Relaxing, pleasant break

By

February 23, 2017

It was our 4th time here. We absolutely love it here.
The reception staff are so inviting however, the breakfast staff are less welcoming.
The lake outside is beautiful.
The rooms are clean and nice.
Overall, I would definitely recommend staying here as you feel relaxed and it is a lovely hotel.

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Poor reception service

By

February 22, 2017

club

Telly did not work and was not rectified over the 2 night stay. Very noisy from 06:30 onwards with lots of door slamming. Had 2 children who were woken and grumpy for the remainder of the day with no telly to entertain them when they were woken! Have used many crowne plazas and this does not meet there normal service levels and was rather disappointed. Have stayed at Gerard's cross many times and this would recommend avionding marlow and staying there instead.

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Room was comfortable. Service was not what I had paid for

By

February 22, 2017

I was quoted a price on the phone and upgraded to include complimentary drinks from 6-10 and this was not honoured.

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Clean shower and bath

By

February 22, 2017

Friendly staff great hospitality good maintenance quality products speed of service

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Lovely Stay

By

February 22, 2017

club

stayed one night Feb 2017 with my husband and two children. warm welcome from reception staff. room spacious for the four of us, tea/coffee making facilities and a fridge which we found very useful. great tv/film package at a great price too. decor was nice, a few ring marks on some of the units but nothing major. lovely separate shower in the room too. lovely walk to marlow town along the thames. nice sized pool with a jacuzzi, steam room, sauna and an outside hot tub.

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Good Room and Good Service

By

February 22, 2017

club

A weekend visit to marlow to sample the restaurants, bars and other entertainment. The hotel staff were all very pleasant and managed to deal with us, competently, politely and with a lot of patience as they dealt with a busy time and no computer system.

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a good sleep but attention to detail lacking

By

February 22, 2017

Have stayed here many many times since it opened and have always loved it
This time I felt things had changed and the standards and atmosphere were much lower
It's still a good hotel and maybe if I hadn't had so many previously good stays there I wouldn't have noticed, but I did.

The hotel itself is still in good condition and spotless etc it's just the services and atmosphere and charges and detail that have changed

You will enjoy your stay here I'm sure but I left feeling a little sad that it wasn't exactly how it used to be

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Nice hotel

By

February 21, 2017

Good hotel but lobby and restaurant very cold.
Swimming pool very nice and the jacuzzi outside it's just CRAZY
I left one of my top in the room but strangely they never find it

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Great Staff!

By

February 21, 2017

Great staff and great room with a really comfortable bed and good design. Very happy with my stay

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Cosy

By

February 20, 2017

Lovely rooms and extremely comfortable beds. The lighting in the bathroom was fantastic as was the shower.

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Great hotel for female traveller

By

February 20, 2017

Good place to stay for the office, feels safe and comfortable.

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Great service

By

February 19, 2017

platinumelite

We found the mattress too hard. A shower inside the bath is awkward for a disabled room.

Otherwise all my comments would be positive ones

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