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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.2

based on 894 reviews
85%
Recommend This Property

Ratings Breakdown

894reviews

  • 5 Stars
    422
  • 4 Stars
    307
  • 3 Stars
    84
  • 2 Stars
    41
  • 1 Stars
    40

appréciation

By

October 17, 2017

platinumelite

Toujours confortable et réception habituelle pour un membre ihg ambassadeur

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An Average Hotel Compare to other Hotels I stayed

By

October 16, 2017

club

Pros:
Very good staff
Room is clean always
Room Service staff is very responsive
Convenience to reach
Cons:
Hotel look and feel (I hope after renovation it would be better)
Breakfast - Not much of options. I started hating breakfast after having the same stuff for 14 days.
In room dining menu - Not much of options and the quality of the food needs improvement.
TV channels - If you are not a German (Swiss German) then you have very less channels to watch.

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舒适整洁现代的客房

By

October 16, 2017

platinumelite

房间整洁干净,虽然不大,但是设备齐全。
服务人员专业友好。
美中不足的是,
1、浴室的挡板根本挡不住洗澡时的水,水很容易越过沐浴区,搞的整个厕所都湿了,造成不便。
2、地理位置稍微比较偏远。且不提供城区公共交通卡。

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物有所值

By

October 15, 2017

皇冠酒店是我商务出差和休闲旅游首选,服务比较到位,房间设施较好,早餐非常不错,超级喜欢酒店游泳池和健身房,运动之后非常放松。整体评价优,下次还选择皇冠。

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Very Disappointed

By

October 15, 2017

club

The staff were freindly but that is where the positive experience stopped. The hotel is undergoing refurbishment, therefore the lobby is effectively out of use, breakfast is in an underground meeting room and the whole place is in a state of flux. This is not reflected in the price paid which is unreasonable. In addition, the room was very dirty, old and tired looking. I have stayed hundreds of nights at Crown Plaza's and this unfortunately was the worst. Let's hope things improve when the refurbishment is complete.

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gutes Hotel in Zürich

By

October 13, 2017

club

gutes Hotel in Zürich, gute Verkehrsanbindung
gerne wieder

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服务很好,皇冠是我主要选择

By

October 11, 2017

房间整洁干净,服务态度好,早餐比较好,还有游泳池可用,下次出差仍选择皇冠。总体评价四星级服务之上,比较喜欢,比较满意。

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Excellent service

By

October 10, 2017

platinumelite

Stayed at Crown Plaza during our Zurich city break over a long weekend. Managed to get an early check-in on arrival and it made a great start for us.
All hotel staff, especially the reception staff was very helpful and kind. Many thanks again.

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苏黎世

By

October 10, 2017

就是有点位置偏不适合逛街,楼前面啥也没有,离湖边三公里,离飞机场十二公里,打车五十多欧元到湖边大概12欧元。

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Staff is great and beds are very comfortable

By

October 09, 2017

club

We really enjoyed our stay at the Crown Plaza. The staff is great and beds were amazing. The location is also good, only a 10 minute walk to local transportation.

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Are there superior rooms?

By

October 09, 2017

This hotel is "tired". Now the lobby is getting a renovation. I stayed 2-3 times before and I recall that the rooms were a bit outdated, but ok. This time I booked a superior room and found myself in a tiny, "Parisian" space room with the worst arrangement and quality I've ever experienced in a IHG hotel.

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服务极差

By

October 09, 2017

本来是抱着极大的期待入住。结果在入住过程中,酒店接待人员极其傲慢的态度与混乱的管理,让我和朋友及家人对酒店的服务与接待极其不满,甚至严重的影响了我们在苏黎世的旅行的心情及经历。
原因是:2017年8月通过booking预定了该酒店两晚(2017-10-4~2017-10-6),并支付了两晚的住宿费用,八月底与booking沟通,将入住日期改为一晚(2017-10-5~2017.10.6),booking告知是免费更改,不产生额外费用,并於2017-9-3日发送邮件确定更改行程。结果在2017-10-5晚上八点进入酒店办理时,一个值班经理叫samuel的以系统未做更改为由,告之我们必须要收取两晚费用,在与其多次说明,甚至让booking工作人员与其电话及确认邮件联系,明确告知他,确实已经在我们入住之前已经两次和酒店的当班经理并确认免费更改信息,samuel不仅对整个事情任意拖沓,而且态度极其傲慢,导致我们在前台等待了近一小时都未能办理入住,当时还有一位年龄七十多岁的老人,身体极其疲乏,出现不适症状,朋友就催促Samuel尽快办理,结果其恼羞成怒,居然开口指责朋友说,你们不愿意住,可以“滚”,请注意,他用的是非常严重的“滚”…在这样一个知名的国际连锁酒店,这样一个文明的国度,居然出现这样的服务人员,对待客人不仅态度傲慢,而且完全是由于内部的管理混乱造成,却迁怒于客人,我作为IHG的会员,为这样的行为感到羞耻,感到极其失望

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