My son and I stayed here on a college visit.
We had a small wait at check-in because the clerk was on the phone. No big deal.
On the way to our room, I met the head of housekeeping. She was
sprinting up the stairs with an armload of towels, because (she said) the elevator wasn't fast enough. She checked on us after we got into our room, to make sure everything was ok. It was.
On the way out, we forgot a sweater. The front desk found it, and mailed it to me in a SASE.
I think it must be hard for a member of a hotel chain to stand out from the rest of the group, but the New London, CT Holiday Inn is distinguished by its dedicated staff. [Less]