THE example of how it should be done.
From the moment I stepped in the door, I knew I made the right choice. I was given a very warm and genuine welcome and really felt valued.
On arriving in my room on the 4th floor, I was greeted
with a large, spacious room of the most recent HIE Room design (muted colours, no red), with a big window with light shining in. On the table was a personalised welcome letter, with some sweets to thank me for membership of IHG, a nice little touch.
A supremely comfortable bed, with good pillows, a smart TV that allowed you to watch YouTube, effective quiet air conditioning (not centrally controlled, well done IHG!), comfortable chair that could rise/lower, sturdy table, excellent provision of sockets including USB, water and tea and coffee making facilities and iron and ironing board and all the other standard HIE features.
Onto the bathroom. Excellent shower, good water pressure and plenty of room, good quality towels, hairdryer and good quality soap and shampoo. I have to say I love the design of these bathrooms with the stylish sink and also the lighting is spot on in here as well, which is something that a certain other brand I've reviewed recently could take lessons on.
Breakfast was great, trays provided (not many HIE do, nice touch), a wide range of choices, and what's more, the quality was excellent and always kept well topped up. There were multiple areas to grab each food item from and you could tell that the staff took pride in their work and making a good breakfast offering. Everyone I spoke to, from cleaning staff, to front desk, to reception staff were so customer focused, it was very much appreciated.
This was a great experience and is now my favourite HI Express, I'm so glad that after the closure of HI Express Warsaw Airport, there's something even better to replace it. I'll certainly be back next time I am in Warsaw, and to everyone who works here, thank you for everything you did to make my stay so pleasurable and all the little touches you do to go the extra mile. [Less]