Holiday Inn Express is my choice of hotels amongst another chain and I have always returned. I have 2 feedbacks on this particular HL Express in Dalian:
1.Pillow must be changed, it's not
comfortable at all as they are way too soft and collapsed after some minutes. The spongy type which supports the head well are the ones recommended. I had a neck sprain after 7 nights of stay there even when I stacked 2 pieces of pillows and later had to fold the top pillow to increase the height. Pillows are key to one's sleep.
2.This is not a complaint but should be improved. Staff in order get the cleanup done on their part, always started mopping the floor in the breakfast area as early as 9.20am although breakfast ends at 10 am. When we eat, it's disturbing to a cleaner mopping around with a bucket. If they want to start early, its fine o do it at 9.45am perhaps at 10 am when breakfast ends. Don't get me wrong, staff there are very friendly just like most HI Express hotels I have stayed but just need to improve the timing of doing this chore. My constructive feedback, All in all, it is a great hotel & I will return anytime. Thank you. [Less]