Even though we stayed at the 12th floor (out of 14 stories), the street noise (mostly coming from buses and cars) was perceived inside the room which is not ok if you plan to rest. This hotel was in
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the past a Fiesta Inn Hotel where I stayed some 15 years ago, I did not see much of a difference from then. The swimming pool was not vacuumed and thoroughly cleaned daily, you could feel a lot of sand at the bottom of the pool and the water was not crystal clear even though this was not the peak season, I cannot imagine what it is when it is full. It is very nice to have an almost private small beach, but there are no umbrellas, tables, chairs nor deckchairs and the waiters don't bring beverages and/or food to the beach either, really a pity because you cannot spend the day at that beach. You need to walk to the other side of the rocks and go to the public beach where you need to pay for chairs, table and/or deckchairs, so it should not be called a Resort or they should improve that. I was really amazed to read several signs with a very poor english, i.e. "Berverage" instead of "Beverage", this is not a Mexican hotel Chain it is an IHG Hotel!!! Staff was super friendly and willing to do their job in general, with the exception of one waiter from the pool bar who was bringing beverages to a family at the small beach, I asked him if he could bring my wife and I something to drink and he said "no, I just brought them those as a favor, but I am not allowed to do it", what was the difference between that family and ourselves? The cherry on the cake is next, I called the hotel front desk on December 11th to let them know that my wife and I were arriving on the 12th to celebrate our anniversary and I needed them to decorate our bedroom on the evening of December 16th, so 5 days in advance and the response from the front desk was, "we cannot help you because we need at least one week notice in order to buy the supplies that we need to decorate", very disappointing, it is very easy to buy some flowers and decorate the room, but no willingness to help. When we checked in, we were given a bracelet indicating that we are Platinum Members, but there were absolutely no distinctions versus other guests, I don't really understand the meaning of the bracelet if there is no difference or benefit versus other guests. It is really a pity, I would find difficult to return to this hotel and unfortunately the other IHG Hotel in Acapulco has no beach access and is actually more expensive than this one. The Crowne Plaza is gone also, so no option other than going with other hotel chain. [Less]
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