After a long hot day driving, we walked into the hotel to find a sign on the desk that identified me as the "Guest of the Day!" It included a room upgrade and was much appreciated.
The staff is
great, very friendly and welcoming. There was a light dinner buffet with a beverage complimentary to all guests. It was very tasty and meant we didn't have to go back out and deal with traffic to find a restaurant.
We were on a long driving vacation and when we finally got home there was a very nice Thank You card from the staff in our held mail.
Overall a great experience, thanks to the local management and their efforts to improve our stay. We use HIE a lot and while this was not as up to date as some properties, the management and staff made it one of our better stays! [Less]