My stay at the IC Sao Paulo was everything that a perfect hotel stay should be. The room was spotless, the service was impeccable, I was greeted as an IHG Spire, every request was swiftly
accommodated. Special note should be made of the head concierge and her staff. She greeted me by name every time that she saw me pass through the lobby, and the staff was helpful with every request that I had. I truly felt like an honored guest, not just a customer.
It is VERY clear that this is a well-managed property with staff that work together as a team, from the doorman to the desk staff to the housekeepers.
I stay in many hotels that are acceptable - this hotel was exceptional. [Less]