Outstanding Customer Service
Your staff there was both knowledgeable and extremely friendly.
Honestly, I truly believed they enjoy their job and make you feel welcomed!!
Great service , convenient
The bar and restaurant is a good perk when working and not wanting to go anywhere, staff is friendly and helpful
Visiting from Ontario, Canada
The staff were very polite and easy to deal with. Check in was quick and easy and I was offered a reward for being an IHG member.
The hotel was bright and clean.
There was always coffee available
It was a pleasurable stay in Big Rapids, Michigan. [Less]