 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property
Overall Experience 4.2
82%
Recommend This Property
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Chi-town
ByTedref
9月 29, 2016
Pricing and location was reasonable for my short stay. Will consider this hotel when I return to Chicago, whether business or pleasure.
Bed too soft
ByLegs5347
9月 28, 2016
See title-satellite reception was terrible. Valet service fair.
Not worth the money
ByBiz Gal
9月 24, 2016
Not the most professional experience I've had with a Holiday Inn. I arrived after 12:30 am, due to flight delays. So needless to say I was exhausted, the front desk person let me in but other than that made no effort to help me with my bags which were large and cumbersome. I really didn't need the help, however it would have been nice to ask.
The hotel lobby itself is in desperate need of a face lift. It appears to be old and run down. The carpets need cleaning or replacing. A good coat of paint wouldn't hurt either. It did not make for a good first impression, not the usual warm welcome that I am accustomed to from an IHG location.
My bedroom was decent except for the long black hairs I found in the bedding. I have short blonde hair. Good thing there were two beds. There is a high noise level coming the expressway which is close by, but I didn't find that it hindered my sleep. If you are a very light sleeper this may be an issue. Overall I found the hotel to be shabby.
The restaurant attached to hotel - The bartender was less than helpful when it comes to service. Very disinterested. The restaurant could use a face lift too. I realize the restaurant is probably not affiliated with IHG, however it would be beneficial for the 2 managers to meet - as one brand represents the other due to it being attached. I did not try out the breakfast.
There were some brighter moments. The gentleman who retrieved my car from valet the following evening was cheerful, nice and helpful. The ladies at the front desk that morning were very professional and greeted me as I exited the elevator that morning.
So, not all bad but certainly not good enough for me to consider returning or for me to recommend it to other business friends while they are in town.
Great service, dilapidated hotel
ByKelvind
9月 23, 2016
I rated 5 stars for the staff and service because that was the only good thing about this hotel. We were actually given a one bedroom suite which we were pleased to hear until we got to it. It was a one bedroom disaster. Every wall had something wrong with it. The shower had cracking paint and indentations on the walls, peeling wallpaper, cracked ceiling paint from water damage. The kitchen area was a very bad setup as it used to have cabinets, but they just removed the doors and put a microwave on top of one of the shelves as if people wouldnt notice it was a whole shelving unit with no doors. I can't imagine any hotel property manager would think this is okay. It pains me to know I used my free night with IHG on THIS place. Incredibly disappointed.
Poor service
ByStudent111
9月 21, 2016
The front desk was unwilling to help with some of our problems, and then ignored me once they decided not to help.
Comfortable
Byallencccc
9月 18, 2016
I wasn't looking for fancy. This location provided the essentials for making a good business trip. Staff was friendly and room was clean and comfortable. Within walking distance of train, sights, and business offices downtown.
Very Friendly and welcomeing
Bywalfed63
9月 16, 2016
Excellent experience - The food is as wonderful but in downtown Chicago there are several wonderful choices.
If you have business in the area its an excellent choice.
The Room needs improvement
ByMomas
9月 13, 2016
I stayed in Room 317, the ceiling needs to be painted or fixed because you see the water marks, the door needs to be pained or change the door and one of my pillow cases were dirty.
Stay in Chicago
ByWessam75
9月 13, 2016
the hotel staff where will coming and very helpful
Good Service - nice pool
By31Jay31
9月 09, 2016
Hotel good overall. Price is too high for the service. Very nice outdoor pool, but wireless Connection bad in the pool area. Missing Lunch / Room Service before 5pm
Staff at Check-in
ByBOOMZIG
9月 06, 2016
Staff at check in was very professional. I was surprised at the parking situation. There were only two options: valet for $50 or park at a public lot for $23. I thought the cost of parking should have been less or lower.
Good Service but poor quality
Bychicagoresident
9月 06, 2016
Although the service of staff was good, we struggled with noise and politeness of other guests, and we had to wait almost an hour for breakfast in the hotel.