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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.3

based on 1163 reviews
89%
Recommend This Property

Ratings Breakdown

1163reviews

  • 5 Stars
    731
  • 4 Stars
    258
  • 3 Stars
    72
  • 2 Stars
    50
  • 1 Stars
    52

Poor shuttle service

By

November 16, 2019

I recommend you take a ride share service or taxi from the DFW airport to the hotel. The airport shuttle may or may not be in operation regardless of what the front desk staff tells you when you call for a pickup. I waited 45 minutes, called 3 times, and got a different excuse each time before I took an Uber to the hotel from the DFW airport when I arrived at 3p on a week day. The toilet in my room also stank and was cracked.

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comfort near DFW

By

November 14, 2019

cancelled flight required quick independent booking ... thank you, IHG for having properties near the airport

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Welcomed like a King

By

November 14, 2019

Front desk person welcomed me like a King. I think you are asking a lot for me to volunteer my time to fill out your questionnaire yet I must type “50 characters”. This is why people don’t like to complete these things which are here to help you (IHG).

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clean and friendly

By

November 13, 2019

club

Everything was clean and every member of staff we talked to was friendly and willing to answer any questions we might have. Our shuttle bus driver was amazing!

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Expensive drinks

By

November 11, 2019

Good property with good location to airport but overpriced drinks in the bar

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Good service

By

November 09, 2019

club

Great barmaid. After a very hard day just being able to relax with a stranger that has a way of taking your mind off the day—Priceless!

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Used to be a good option but not anymore

By

November 06, 2019

I have stayed at this property several times for the last 8 years, and it had nice staff and they would pay attention to the need, not anymore, they lost the excellent service they had before

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Disappointed in management

By

November 06, 2019

The hotel itself was great but the evening manager needs schooling in customer service. While checking in I accidentally left my credit card at the front desk. Instead of calling my room or catching me on my few passes thru the lobby she just sticks it in the back of the drawer. The next morning I realized my credit card is missing. I search all my luggage, purse and car. I finally go back to the front desk to ask the employee to check. He looks through a big stack of credit cards and drivers license. Couldn't find it. He said the manager will be in at noon. I made him call her at home and she tells him where it is. It was put in the back of the drawer by itself.
If I had not noticed it missing I would have left without it. I will not being staying at this location ever again. That is just poor customer service.

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Dallas

By

November 06, 2019

platinumelite

The room was larger than I expected. The shuttle to airport was good too

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Holiday Inn Airport south DFW

By

November 06, 2019

platinumelite

Nice hotel, with a very good price.
Hotel looks renovated recently so everything in the common areas looks great! The value of getting a hotel this nice at the price was Amazing!!!

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Clean. Convenient

By

November 04, 2019

club

Inhave stayed here 4 times. Everything was great, except the bed was too hard. Could not sleep. Others in my group said the same. Probably new. Wayyy to firm

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I like free wi-fi!

By

November 02, 2019

club

The wi-fi service is a welcome perk, and I was pleased with the ease of connecting to it. No complicated entries or lag in signing in.

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