 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
79%
Recommend This Property
Overall Experience 4.1
79%
Recommend This Property
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Great Staff
ByHouston2323
August 09, 2016
Great summer vacation in Sea World, staff was great help in getting all details for our visit- if you have children this is a very good location to stay!
BEWARE OF THIS PROPERTY!!!
ByJD Powers
August 04, 2016
Poor customer service. Very noisy. Below average rooms in every way for a Holiday Inn. If you want to have a good nights sleep and helpful, courteous service- STAY SOMEWHERE ELSE!!!!!!!!!!
Beautiful hotel and great food
ByMs. Wilson
July 29, 2016
I absolutely loved my stay! The room was beautiful, the television was huge and bed was extremely comfortable. Also, the staff was friendly, professional and accommodating. The buffet breakfast was delicious. Will stay there again any day over other hotels!
Food service was outstanding
ByJUJUCAR57
July 16, 2016
Food service was great, management great, but the rooms were not very clean.
Ok stay
Bycm1983
July 05, 2016
Hotel was conveniently located to sea world. Staff was nice and accommodating. No continental breakfast...only the on-site restaurant. 2 kids free meal tickets for on-site restaurant given but breakfast buffet was ~$13/person so we elected to just stop at the nearby McDonalds before SeaWorld for breakfast. Room met our needs and was surprisingly quiet. However, the room was a little dirty - dust bunnies in corners, plastic wrappers and plastic bottle caps on floor, etc (things you notice when you have a 1 year old exploring the room constantly). Carpet felt dirty. Mold/Mildew on ceiling in bathroom. Would stay again if circumstances arose but wouldn't be first choice if back in the area.
Good stay
BySteve9987
July 02, 2016
No problems with the stay. In town for seaworld. The multiple pools made it nice for kids.
Extremley helpful!
Byjkotur
June 29, 2016
Had an issue with booking reservations at the wrong Holiday Inn. Jessica was extremely patient and helpful to find us a room!
Dirty
ByCAKZZY
June 28, 2016
I went to my assigned room and it was not made up. Went back to the desk and asked for a clean room. Proceeded to that room. Wanted ice to take to the pool, the machine on that floor was out of order. Went to the pool, there were no towels. The pool area is nothing like the internet pictures. It is extremely small. Back to the room, the comforter was filthy called to have a new one brought to the room. All of the linens were a cross between gray and yellow. the room was very dirty. I was supposed to stay 3 nights. Booked at another hotel in the area and changed my reservation to 1 night. At 12:30 AM children were still running and yelling in the halls outside of my room. I called the desk and her response was "I hear them". My overall experience was terrible. I will not return or recommend.
Great Stay at Holliday Inn - SeaWorld, San Antonio
Bybenny_j
June 23, 2016
The Holiday Inn SeaWorld is an excellent property with a great staff and facilities, Service was great and the rooms were quite comfortable. They have an indoor and outdoor pool and we had great fun swimming and playing.
I come to this area often and will definitely stay again!
all around perfect hotel
Bycarolrc
June 22, 2016
This was such a pleasant stay. The front desk people were so friendly and helpful. The room was spacious and new and the bedding was so comfortable. The AC was quiet as were the hallways. The food quality and restaurant service were impeccable. Our room service for breakfast was on time and excellent. We had to do laundry and that was clean and easy to use.
A great hotel
ByLord Carrington
June 17, 2016
I would highly recommend this hotel to anyone. The room was clean, ample, well-maintained, and very comfortable. The beds were perfect and comfortable in every way. The staff was helpful, friendly, and very courteous. I will come back again with my family.
Great Hotel!
ByHilaryG
June 16, 2016
We use Holiday Inn for everything. This is one of my favorite locations because of the 2 pools. One indoors, one outdoors. Kids love it!
They are so big on customer service, its just great. We had an issue (my fault) with the room booked being to small. I made one quick phone call to the front desk and in no later than 10 minutes they had us in a bigger suite for the same price. We ordered room service for breakfast... food was delicious, homemade, fast, and a great value! We will be back for sure.