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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.2

based on 466 reviews
88%
Recommend This Property

Ratings Breakdown

466reviews

  • 5 Stars
    275
  • 4 Stars
    102
  • 3 Stars
    35
  • 2 Stars
    26
  • 1 Stars
    28

Construction going on

By

September 29, 2016

platinumelite

Construction going on in main lobby but still able to get room parking a little tight. I'm sure after construction is done it will be much better.

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Great Room! Great Staff!

By

September 27, 2016

So, the hotel is great. Even though they're doing renovations at the hotel, the room were amazing. The staff member who checked us in, Ryan, helped us out was AMAZING! Cool cat, told us all about the city, helped us with checking in, using my points appropriately. He was DEFINITELY the highlight of my positive experiences at this hotel.

Posted byHotelStaff
September 29, 2016
Dear Valued Gold Member, Thank you for the awesome feedback and review! Renovation is a trying time and our staff works very hard to make all of our guests feel comfortable and welcome. Ryan is AMAZING and thank you for saying so! Please come back and stay with us next time you're in town! Sincerely, Sandi Dressman, CTA Director of Sales
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Room was very nice, big, lots of room. Cheaper price due to Wedding block

By

September 21, 2016

Unhappy about response to my loosing my necklace in the bathroom that wasnt found.

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Great for seeing Cincinati

By

September 20, 2016

Shuttle to many things to visit and see. Really enjoyed stay and October Fest.

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Great Stay

By

September 12, 2016

club

We had to come to the Childrens hospital for my sons heart surgery , so grateful there was 2 employee rates available for us during this stressful time.

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Recent Stay

By

August 31, 2016

platinumelite

Very convenient location. Located within walking distance to the trolley.

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Excellent front desk staff

By

August 28, 2016

club

Informed us of the best way to get to the ballpark, and the best way to avoid construction on our way out of the area

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Great Location for Newport and Cincinnatti

By

August 22, 2016

club

Superb location for Cincinnati and Newport. Shuttle service just across street from hotel, runs every 15 minutes for $1 each way. Many locations for convenient shuttle drop off. Wish I had more time to the explore the area. Would choose this hotel again.

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Comfortable bed and great service.

By

August 19, 2016

Great place to stay of you're in the Cincinnati area! There's a really big liquor store within easy walking distance from the hotel.

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cincy stay

By

August 15, 2016

Great day in cincy, family function brought us and ihg delivered.

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Needs updating but still a great experience

By

August 14, 2016

Other than some minor issues, we had a great stay at this hotel. Great convenience to public transport, great dining, and holy cow what a liquor store! The complaints we had are that some updates are needed, specifically bathroom tiles (cracked) and pool area maintenance (pool was fine, doors rusty). We'd go back!

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Great rooms/suites

By

August 12, 2016

club

Overall clean and easy stay. Staff extended themselves. Clean rooms. Huge rooms,

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