Rated 4.1 out of 5 by 231
reviewers.
Rated 3.0 out of 5.0 by PreferNotToAnswer Average could have been great
No one came to make up room, so what could have been nice experience turned frustrating when we came back to room to prepare for a wedding. We left room at 11:30 AM . We came back in evening to get ready for reception and no one had attended to room. We were left with towels from previous use and called front desk to advise and ask for TP, and towels. I am sure this is not normal for this hotel, but it sure caused some tension on our part.
February 26, 2015
Rated 5.0 out of 5.0 by Jeff115 Excellent Experience
The Manager and her Staff are the difference makers in this HIE. They are courteous and perform with a smile even in difficult situations. They are friendly and helpful. It is not just a show, they are for real. The Motel itself is always clean and kept up real nice, the rooms are very well furnished and kept up as well. After spending 6 months at this motel, I would say I know a bit of what I am writing here. Wish I could give them 6 stars.
February 24, 2015
Rated 4.0 out of 5.0 by alan6972 Terrible morning crew
Although the hotel is very clean and brightly lit, the one major drawback is the breakfast and crew. When you have blue collar workers needing to be a work at 6:30 am, a late set up of breakfast is not acceptable. Biscuits are late but not as late as the gravy. Coffee creamers and sugar containers not filled until people are trying to get what poor selections are available. The lady just stands in the way. Since every single day is the same breakfast, they ought to know how long anything takes to make, set up or prepare. They should be ready as advertised....at 6 AM. I have talked to other guests and they suggest going out for breakfast since the hotel isn't on time and they can't be late for work. I have stayed at many IHG facilities and this breakfast crew is the worst in any location. The hotel manager is very polite and responsive to any issues I have but even her professionalism and kindness can't justify a systemic problem that more than likely will not change.
February 24, 2015
Rated 5.0 out of 5.0 by NHcruiser Trip for Family Event
We were in the area for a family event (wedding). The experience was better than some of our previous ones.
Staff was outstanding, especially considering the stress the recent weather events had been causing.
Norma (Front Desk) is a real gem. Her welcoming and warm attitude is a real joy to experience.
The only thing about our stay I would change is the location of the toilet paper holder. Not sure just where it could be better placed, but it's current location is less than optimal.
Bananas at breakfast would also be nice.
February 18, 2015
Rated 4.0 out of 5.0 by SGC1 Friendly Staff
The property and room were as expected of HIE. Staff was more friendly than typical. I was greeted by every staff member I encountered.
February 18, 2015
Rated 5.0 out of 5.0 by Dlawton Great Value and Clean
The hotel was clean and the staff was very nice. Room was clean an comfortable.
February 16, 2015
Rated 5.0 out of 5.0 by Sarge00 Overall
Overall the hotel was great I want to thank your breakfast host Blanca for always having a smile on her face at five in the morning and she greets every guest that comes in to eat or to get coffee she always make sure that everything was full and hot and she made you feel like you were at home and want to thank the front deck Brianny she always greeted the guest with a smile and if there was a problem she did what she could write a way to help you get through your stay overall the service there at the hotel in NE Bensalem. Pa in Phila was one of the best I've ever stayed and I would gladly go back , thank you once again
February 10, 2015
Rated 4.0 out of 5.0 by EJFan Good Value, Clean Room
Stayed two nights at the Holiday Inn Express in Bensalem for work. Room was very clean and comfortable. Complimentary breakfast was a great way to start the day. Hotel itself is a little dated, maybe some new carpeting would spruce it up, but overall well kept. My only negative comment would be the size of the bathroom, very small, the vanity is only a sink and the door hit the shower curtain rod preventing it from opening further. But it was super clean which is much more important.
February 9, 2015
- 2015-02-28
- bvseo-cps-pl-PRR
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