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Rated 4.3 out of 5 by 248 reviewers.
Rated 5.0 out of 5.0 by Friendly Staff, huge rooms My family and I stayed here for my children's swim meet being held nearby. Upon check-in, we were recognize as IHG members and immediately upgraded to a bigger suite. The jacuzzi was awesome. The front desk staff was very friendly and even wished my kids good luck at the swim meet! We asked for a late check-out and were granted one with no hassles. The pool and fitness center was a lot of fun. Fitness center had a tv and water and towels. The variety of foods at breakfast was great. It was very clean and the staff worked hard to maintain it without getting in the guests' way. There were people walking around at all hours of the night, but it sounded like they may have been smokers going outside. Overall, I was surprised at the quality of this hotel and its staff. Who knew such a little gem existed? March 4, 2015
Rated 4.0 out of 5.0 by Clean, modern decore, nice grounds Hotel was clean, staff friendly, breakfast was so, so. Grounds had a lot of great recreational space, although I could not use it because of the weather. Would have loved this in the summer. March 4, 2015
Rated 5.0 out of 5.0 by pleasantly surprised I had read a couple of negative reviews and was a little apprehensive but I needed a hotel in the area and decided to take a chance. What a surprise. The negative reviewers must have been at a different hotel and made a mistake. the staff was excellent The breakfast good The coffee excellent and despite there being a lot of children on the weekend everything was kept very clean .I was there to take care of my sister who was taken to the hospital so coming back to a clean comfortable room and friendly staff each night was very important to me. They exceeded my expectations Thank you for making this time as painless as possible March 1, 2015
Rated 5.0 out of 5.0 by Friendly staff and management Very comfortable stay in a convenient location easily accessible to The Three Villages, services and vehicle rentals. March 1, 2015
Rated 1.0 out of 5.0 by Worse run hotel People are rude. Management uncaring towards any needs. Breakfast was terrible and always out of food. Floors are a filthy mess. Garbage all on the floor in bags left to rot and smell. Rather sleep in a shelter March 1, 2015
Rated 5.0 out of 5.0 by SMILING FACES , COMFORT & ALWAYS PROFESSIONAL!! After 3 months of not being at the Best Holiday Inn Express in StonyBrook NY, I was welcomed back with smiling faces from the front desk staff, a "welcome back" note from the manager, and a comforting stay as always! I needed to check in early,get some well needed rest after a long work week, so I called ahead and was assured I could do so and yes I was !! What a great experience I always have at this hotel for over a year now. There is always an event, kids parties, socializing at this hotel. There is always great customer service and you can see it definitely shows as the people who stay there also seem quite happy!! I have noticed this and would definitely recommend staying at this Awesome Holiday Inn Express!! March 1, 2015
Rated 5.0 out of 5.0 by Good nights sleep Great Holiday Inn Express experience as usual. I can always count on HI Express for a good stay, unlike other hotels. February 28, 2015
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