Holiday Inn Express & Suites Chester-Monroe-Goshen

Thank you for choosing us and for the wonderful review. It is a great compliment to our staff that you have made us your "go to hotel". We love the Heritage trail and many of us use it regularly. Come back soon while the weather is nice, we will join you. Sonia B. General Manager

Thank you for staying with us and providing us with your valuable feedback. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. However, please accept our apologies for falling short of your expectations in regards to the bathroom maintenance issue. It is certainly not our intent to inconvenience our valued customers, but to instead provide good value, comfortable, clean and friendly accommodations. I have shared your comments with the appropriate department and I am confident that necessary action will be made to correct unsatisfactory experiences. Once again, thank you for staying with us. We hope that you will give us another opportunity to pamper you with exceptional service and accommodation on your next visit. Sonia B. General Manager

Thank you for taking the time to share this feedback. We appreciate your honest input on our service and apologize we were unable to meet your needs throughout your stay. We will use your comments as we continue to evolve our guests' experience moving forward and we hope you will return to stay with us the next time you are in the area so we may better demonstrate our commitment to your satisfaction. If we may be of any additional assistance or if you would like to discuss your experience further, please do not hesitate to contact our offices directly. Thank you. Sonia B. General Manager

Hello, Thank you for the lovely review!! It makes me so happy to hear that you enjoyed your stay with us and found everything to your satisfaction! Providing the cleanliness and best customer service is our number one priority, I truly hope you will come back to visit us soon! Sonia B. General Manager

I would like to take this opportunity to thank you for sharing your experience about your recent stay at our property. I am so happy to see that the hotel fit your needs and that your check in was fast and efficient. Sonia B. General Manager

Dear Carolyn11, We love welcoming you back time and time again, and, yes, you are our priority ! Thank you for your loyalty and kind words. Sonia B. General Manager

Thank you so much for taking the time out to write about your recent stay with us. It's so great to hear that you enjoyed your stay. Don't forget about us next time you are in town! We look forward to having you back! Sonia B. General Manager

Hello Chris, I love your quote : " when we are out of our way, you are where we will stay". I am so glad that the hotel and the staff met all your needs. I will pass your comment on to Sandy, I am sure she will love to hear it. Thank you for your loyalty and for taking the time to write this wonderful response. Sonia B. General Manager

Thank you so much for taking the time out to review your stay with us, and for your fair evaluation. Your opinion is invaluable to us, as it allows us to: pinpoint our areas that need improvement, and make the necessary changes to ensure future guests will not experience similar inconveniences. Thank you again for your time and loyalty. Sonia B. General Manager