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Holiday Inn Express & Suites Hamburg

3565 Commerce Place , Hamburg, New York 14075

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
98%
Recommend This Property

Overall Experience

4.7

based on 1067 reviews
98%
Recommend This Property

Ratings Breakdown

1067reviews

  • 5 Stars
    863
  • 4 Stars
    158
  • 3 Stars
    27
  • 2 Stars
    7
  • 1 Stars
    12

Too Close to Highway

By

November 20, 2019

club

Stayed in a corner room on the 3rd floor. Very nice room with a Jacuzzi. Jacuzzi was nice but 4 of the jets in the tub did not work. Amounted to a nice hot bath. Thats about it.
Room was very large , clean and beds were very comfortable. The rooms on that side of the building are a stones throw to I-90 and it sounds like it. To make matters worse there are no soundproof curtains or blackout curtains, just shears. Are you kidding me! You have to be a deep sleeper to get past the non-stop noise and vibration caused by the truck traffic on the highway.
Breakfast was better than average.
Would stay at this property again but on the complete opposite side of the building away from the highway.
The property is very nice and well maintained but that does not amount to much if you cannot sleep.

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Good for a quick stay

By

November 20, 2019

club

This hotel was definitely a good choice for a quick stay. The kids enjoyed the pool and the breakfast was great. The halls were quite loud and the exterior walls were a bit dirty. The beds were comfy and did the trick. I would likely stay here again if in the area.

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Horrible stay

By

November 20, 2019

club

Don’t go to this hotel the tub had hair in it and room was disgusting

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Last minute reservation

By

November 17, 2019

platinumelite

We were in our way back from Ohio. Had bad weather hitting, so we decided to stop for the night. There front desk person was very nice. We checked in, looked for an upgrade but want available. We went to the room we were assigned. The TV would not work. We tried everything, just nothing happening. Called front desk. She came down looked at the TV for a moment then we ended up moving rooms. Got a great night's sleep. Had breakfast and headed home.

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Always like home

By

November 17, 2019

Nicole and her team are excellent. This is my favourite hotel ever. Always exceeds expectations on everything. Perfect.

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Easily accessible, clean, courteous staff, comfortable beds

By

November 13, 2019

Have been staying at this HIE location for the last 6 years, traveling to/from winter-summer locations. Hotel staff is courteous, check-in/-out is swift and painless, accommodations are consistently clean and comfortable, and facility is close to very good area restaurants.

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Hamburg hi

By

November 13, 2019

club

Great place to stay for a game free breakfast but the pool was cold

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nice hotel

By

November 12, 2019

Just about what you would expect from a Holiday Inn Express,

clean rooms , nice staff, located close to everything in hamburg, this is a great hotel if you are traveling with family

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Comfortable bed

By

November 12, 2019

club

Clean and comfortable hotel, good choices for breakfast.

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Comfortable bed and great service

By

November 12, 2019

Comfortable bed and great service It’s really nice to have breakfast

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comfortable bed

By

November 12, 2019

Bathroom floor was sticky and the room had an odor to it.

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Poor Service

By

November 10, 2019

When I arrived I expressed my concerns about the room location I was informed there was nothing they could do. I was awakened every morning by the exit doors opening and closing and the smoke coming in through the outside. I did not make the reservation and that was the sad thing about it. I have never ever had this type of experience at any IHG property.This was a sad visit as I was up early every morning and kept awake at night.

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