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Holiday Inn Express & Suites Hamburg

3565 Commerce Place , Hamburg, New York 14075

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
97%
Recommend This Property

Overall Experience

4.7

based on 1279 reviews
97%
Recommend This Property

Ratings Breakdown

1279reviews

  • 5 Stars
    1022
  • 4 Stars
    194
  • 3 Stars
    35
  • 2 Stars
    9
  • 1 Stars
    19

Most comfortable bed and pillows. Service was also great.

By

ธันวาคม 08, 2564

club

My family usually comes together for Thanksgiving and we usually stay @ my sister’s home when we drive in from NYC. We were not able to get together in 2020 because of Covid, and when we saw that we could make it happen our 85

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Less than satisfied

By

ธันวาคม 02, 2564

club

To Whom This May Concern, I recently stayed this hotel and was less than satisfied with the quality and cleanliness of the room. The shower was moldy along with the fact we had lukewarm water in the morning for a shower. The temperature for the room also didn’t work, while the heat turned on it never shut off when the room temperature was meet. For a price we paid for the night room I am extremely disappointed for what I received and will think twice before staying at another holiday inn.

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Comfortable stay

By

ธันวาคม 01, 2564

club

Overall comfortable stay after a long road trip. Had minor hiccups with bathroom but nothing that cant be addressed by management.

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staff was great

By

พฤศจิกายน 24, 2564

Best hotel stay ever start to finish great experience.

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Quiet Clean Rooms

By

พฤศจิกายน 24, 2564

The staff was helpful after having problems through the reservation system. The rooms were modern and clean. I would stay there again.

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Bed and service were great.

By

พฤศจิกายน 14, 2564

club

The bed was so comfortable that my wife had to look at the tag to find out who made it . The reception desk was very helpful when we checked in and again when we checked out. The breakfast was nice to have a warm breakfast in the morning and not a cold muffin.

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Pleasant overnight with excellent service

By

พฤศจิกายน 13, 2564

platinumelite

We experienced exceptionally friendly and helpful staff; very comfortable bed and pillows. There were two disappointments:
1. breakfast selections were lacking for people on a keto

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Great staff

By

พฤศจิกายน 10, 2564

club

Besides the room not being as clean as I thought it should be the staff did all they could to make it right. They provided new sheets and a discount.

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Great staff

By

พฤศจิกายน 09, 2564

We booked this hotel for the indoor pool, it was less than desirable. The pool surface was green, the water was cold and the air temperature in the pool room was cool. We brought our 5 year old grand-babies on their first hotel experience. They enjoyed the automatic pancake maker, the self dispensing cereal. The pool was a big disappointment. We planned on swimming most of our time there, but in just 20 minutes the kids lips were blue and the were shivering, We were brave and tried it, but very disappointed.

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Comfortable beds! Breakfast just ok.

By

พฤศจิกายน 09, 2564

club

We had a quick stay here in Hamburg. This hotel was very clean and comfortable. The hot breakfast items were stale and not so great.

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Comfy bed and great breakfast

By

พฤศจิกายน 04, 2564

This hotel was clean and perfect for our weekend getaway to watch a Bills game! We will definitely go back! Breakfast was amazing and everyone was wonderful! See you next season!! GO BILLS!!

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Comfortable hotel with a good breakfast

By

พฤศจิกายน 02, 2564

We stopped here while traveling through the area. We made the reservation about an hour before arriving at the hotel. It was easy to find and had good parking. Check-in was easy and the hotel was clean and comfortable. The staff was friendly. The buffet breakfast options were good - pretty normal for these type of hotels.

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