 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property
Overall Experience 4.3
87%
Recommend This Property
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Meh
ByScott_in_LA
July 29, 2021
The rooms are quite dated and didn't feel like they were completely clean.
Comfortable bed
Byjmerca
July 29, 2021
Great customer service. The room was perfect for my family.
Not so great service. Comfortable bed.
ByKiaraCotton
July 29, 2021
The beds were comfortable but the service was poor. I didn’t feel like a priority. Unheard. Ignored.
location matters do not stay if you want to relax
Bybob the builder
July 29, 2021
the room at the 4th floor has very big space between floor and door, the back side of the hotel people were fighting in middle of night.
Will Come Back When Airport Shuttle Comes Back
ByLoveFlying
July 28, 2021
Overall hotel was nice. Customer Service excellent on check in. Those who don’t want to wear masks in public will love the hotel. Signs posted but not enforced at all. Uber/Lyft costs way too high for one person, easily $80 extra without giving the driver a tip and I can’t help but give tips to them because they deserve them most of the time so travel costs need to be factored in for those arriving at LAX without a rental car.
Holiday Inn Express L.A.
ByMike
July 25, 2021
Great location, great staff and very convenient location.
Care more about the situation
ByAlejandro
July 21, 2021
Didn’t give me what I paid for a suit with 2 rooms
Hotel práctico y céntrico
ByPerivet
July 20, 2021
Un hotel adecuado para estancias cortas, el personal muy amable, el desayuno muy puntual para apertura y cierre, pan, café,té,cereales,leche, yogurt, plátanos diario, jugos de maquinita, tostador , bastante práctico
nice hotel
ByVictoriaLC
July 19, 2021
this hotel was satisfactory no issues the bed was comfortable
Kind staff, but shabby, no cribs
Byknicknut
July 15, 2021
This is 'just' an airport hotel, and the staff is very nice and kept the place clean, but this facility is in pretty dire need of fresh paint, new furniture/upholstery, etc., to not feel dingy and dirtier than it actually is.
Most frustratingly, we requested a crib 3 times before our stay, only to find out on arrival that they discontinued cribs because of COVID (???). The staff ensured we were in a room with a pullout loveseat, but that was hardly the safest option for our daughter, and at 1am we were unable to coordinate another option.
Breakfast was also clean and appreciated, but lacked any hot options, again 'due to COVID' although the hotel was sold out that night.
Comfortable bed and great service.
Bytttttttt
July 15, 2021
Avoid making customer service inquiries. Instead visit Customer Care or Contact Us for immediate attention
- Refrain from mentioning competitors or the specific cost of your stay
- Do not include any personally identifiable information, such as full names
Clean your hotel
ByJunior
July 15, 2021
Blankets have stains the curtains have stains The carpets are full of stains the walls have smudges all over them. Breakfast is good considering The Times we're in. Parking is good and location is good, close to airport.