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Holiday Inn Express & Suites Lancaster

1861 River Way Drive , Lancaster, Ohio 43130

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.5

based on 646 reviews
92%
Recommend This Property

Ratings Breakdown

646reviews

  • 5 Stars
    447
  • 4 Stars
    116
  • 3 Stars
    51
  • 2 Stars
    21
  • 1 Stars
    11

Awesome Staff!

By

January 27, 2020

I always stay here when I come to town for business. The staff here is great! Very friendly, helpful, and just a pleasure to work with.

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Good location.

By

January 24, 2020

Good location for a business trip. Close to restaurants. But, more expensive than the Hampton across the road.

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Great stay in Lancaster

By

January 22, 2020

club

Overall, this hotel is a good stay at a reasonable value. Property was clean and well taken care of. Staff was friendly.

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Great stay

By

January 13, 2020

club

Pleasantly surprised at this property. Everything was what we wanted. Clean, well managed and had all the amenities you could ask for. Special shout out to Krista who worked a shift for someone else on NYE. 5 Star service which is hard to find these days! Definitely will recommend this property to anyone in the Lancaster area!

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Food n bugs

By

January 12, 2020

When I was eating breakfast there was a blonde hair cooked into my biscuits and there was a cockroach crawling up the coffee pot.

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poor breakfast service.

By

January 11, 2020

I stayed here for 3 nights. The first 2 mornings the oatmeal was to watery to eat. The scrambled eggs were burned and the omelettes were cold. The coffee ran out and when the server was asked for more, she wasn't very friendly. On the third day, the service was much better. The server greeted everyone that came in. All the food was well prepared and she always checked that the coffee was full. The only other issue was a barking dog. I think the rooms that are pet friendly should be more separate for the regular rooms.

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Clean well managed property

By

January 05, 2020

club

Had an amazing stay on New Years Eve. Krista, the check in clerk was awesome! She was very professional and accommodating. Rooms were spotless and had everything we needed. Will definitely recommend this location to all friends staying in the Lancaster area.

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Good experience

By

December 27, 2019

Good hotel, comfortable bed and clean room.. good Hot breakfast with several options.

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Received a great welcome.by.valerie.from Lancaster Ohio. Holiday inn

By

December 14, 2019

club

The bed was awesome.im a father of .wild children and we all got to sleep in the same bed . comfortable with my family. For once. While my wife. Was soaking in the spacious tub. Thanks for helping me out with this
Because my house was getting renovations from irresponsible homeowners it was nice to have responsible owners at a place that has this thank you Holiday inn and your management team was awesome but the girl at the front desk really made our stay pleasant made his kind of feel like we was at home.

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Wonderful staff and clean room

By

December 11, 2019

The staff was amazing and very polite. they helped with my early check in and they were very thoughtful with my little dog. the room was very clean and comfortable. I will definitely stay here again on my next visit to Lancaster

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Overall general service

By

December 05, 2019

club

We have stayed here numerous times and will continue to do so when we visit the area. it's close to a relatives house and easy to find.

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Work.............

By

November 27, 2019

Work. Staff was nice helpful and ontime. I always now what im getting anywhere in the world when staying at a holiday inn. I like the consistency.

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