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Rated 3.7 out of 5 by 54 reviewers.
Rated 2.0 out of 5.0 by Expected better customer service I arrived at the check-in time and went up to the 5th floor with our cart full of luggage only to find our room not ready. Went all the way back down with the luggage cart and all the staff said was "sorry". This happened to me 2 weeks prior at another HI Express and they showed excellent customer service by reducing my room rate and giving me free parking. I would have expected something from the Milton HI and was surprised when nothing was offered. It is not up to the customer to ask, I is up to the hotel to offer. Customer service is very important to me and because of this I will not recommend this hotel. The hot tub was also not working. I am an IHG Rewards member July 4, 2014
Rated 3.0 out of 5.0 by Noisy air Air conditioning noisy - not defective - just old fashioned design that cannot be remedied without changing all units July 4, 2014
Rated 5.0 out of 5.0 by Great nights Stay Enjoyed the evening and it was a great experience with the staff and guests. July 3, 2014
Rated 5.0 out of 5.0 by Wedding We were there for a wedding, the room was very nice, the breakfast could of been a little better of a selection of meat, especially for those that do not like sausages, waffles would also be nice. The beds gave us the best sleep that w have had in ages. July 2, 2014
Rated 2.0 out of 5.0 by comfortable bed Unhappy about the price of the room and the breakfast I also think this survey is redundant July 2, 2014
Rated 3.0 out of 5.0 by Hot Lobby It was hot the day we were there, beside our room the place was extremely hot. The AC was not working .... June 25, 2014
Rated 5.0 out of 5.0 by great service front desk personnal were very good in the check in and out periods. I was impressed with the service provided to any of my inquiries and will return to stay here once again as my travel plans are made. June 23, 2014
Rated 5.0 out of 5.0 by Great room and breakfast. The room was great and the breakfast far exceeded my expectations. The room was very quiet and the temperature was easily controlled. I found the pillows too bulky, however, I find that is the case in all hotels. Therefore, I bring my own. June 18, 2014
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