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Holiday Inn Express & Suites Orlando At Seaworld

10771 International Drive , Orlando, Florida 32821

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.6

based on 874 reviews
94%
Recommend This Property

Ratings Breakdown

874reviews

  • 5 Stars
    682
  • 4 Stars
    128
  • 3 Stars
    29
  • 2 Stars
    19
  • 1 Stars
    16

lost prepaid reservation even with confirmation

By

October 16, 2019

club

Had a confirmed prepaid reservation arrived, no record of this? called IHG 1-800 number spent the next 30 minutes on the phone who stated they showed the reservation but the hotel did not. Hotel was sold out so I was told the best they could do is send me 15 miles down the road at night in an unfamiliar area at a much higher cost.We would need to pay 100% of the new room cost and they would process a refund for the prepaid room which could take 2 weeks. Truly not how to treat a customer desk clerk was very uncaring wasn't even willing to call the 1-800 number just stated sorry we don't have this reservation and were booked "nothing we can do" . We ended up driving next door Hotel had vacancy and it turned out that this was an IHG hotel but had been told the closest room was down the road. Although had I known it was an IHG hotel I would have drove away. I did not realize until the next day while looking at a brochure.

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